Industry:
Outsourcing/Offshoring
Work:
Sykes - Vansant, VA since Apr 2011
Manager, Account Operations
Sykes Aug 2009 - Apr 2011
OJT\LEAP Manager
Sykes Enterprises Feb 2010 - Aug 2010
Team Manager
Pizza Plus Apr 1994 - Mar 2000
Store Manager
Papa John’s Feb 1993 - Mar 1994
Store Manager
Education:
Western Governors University 2013 - 2016
Virginia High School 1984 - 1988
Advanced Studies Diploma
Learning Center, adult
A+ Certification, Computer Technology
Virginia Highlands Community College
Skills:
Customer Experience
Team Building
Call Center
Account Management
Forecasting
Customer Satisfaction
Team Management
Team Leadership
Operations Management
Contact Centers
Leadership Development
Training
Time Management
Customer Service
Management
Call Center Development
Project Management
Coaching
Outsourcing
Call Centers
Individual Development
Performance Management
Interests:
Children
Education
Economic Empowerment
