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Michael Santivenere Phones & Addresses

  • 3104 Point O Woods, Austin, TX 78735 (512) 899-0222
  • Coral Springs, FL
  • New Hamburg, NY
  • Poughkeepsie, NY

Work

Company: It's about time logistics Position: Owner

Skills

Entrepreneurship • Strategic Planning • New Business Development

Industries

Transportation/Trucking/Railroad

Resumes

Resumes

Michael Santivenere Photo 1

Owner

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Location:
5 Sylvia Dr, New Hamburg, NY 12590
Industry:
Transportation/Trucking/Railroad
Work:
It's About Time Logistics
Owner
Skills:
Entrepreneurship
Strategic Planning
New Business Development

Publications

Us Patents

Method And Apparatus To Determine Mean Time To Service

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US Patent:
6829583, Dec 7, 2004
Filed:
Dec 20, 1999
Appl. No.:
09/467787
Inventors:
Kenneth C. Knapp - Austin TX
Michael Daniel Santivenere - Austin TX
Michael Joseph Sullivan - Austin TX
Jonathan Mark Wagner - Round Rock TX
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
G06F 1760
US Classification:
705 5, 705 15
Abstract:
Expected service delays are determined from actual service data captured during service at an establishment. For each party seeking service at an establishment, the time at which the party seeks service and the time at which the party receives, or at least begins receiving, service are automatically captured, by sensors situated proximate to a cafeteria-style service line or from a data processing system-implemented waiting list. A subset of the collected data is selected utilizing defined criteria relevant to service times, such as time of day, level of service as a proportion to overall capacity, etc. An average service delay for parties is then calculated from the selected subset of collected service data. This average service delay is employed in determining an expected service delay for prospective customers, adjusting the average service delay by multiplication with a factor specified to correspond with relevant characteristics of service at the establishment, such as time of day, size of the party seeking service, etc. The projected service delay for a prospective customer is then transmitted from the establishments Web site to the requester.
Michael D Santivenere from Austin, TX, age ~77 Get Report