Michael J Dukles

Lakewood, OH

Higher Education

Apollo Group - Cleveland/Akron, Ohio Area since Jan 2012
IT Campus/Division Technician
LGBT Community Center of Greater Cleveland - Cleveland/Akron, Ohio Area Jun 2011 - Oct 2012
VicNet Communications Team Coordinator
Kent State University Aug 2009 - May 2011
Graduate Assistant - Center for Student Involvement
Delta Sigma Phi Fraternity - Kent State University Mar 2009 - May 2011
Chapter Advisor

Kent State University 2008 - 2011
Master of Education, Higher Education Administration Kent State University 2009 - 2011
Graduate Certificate, International Higher Education The University of Akron 2003 - 2007
B.S., Management

Leadership
Leadership Development
Higher Education
Student Affairs
Public Speaking
System Administration
Information Technology
Management
Student Development
Project Management
Troubleshooting
It Operations
Event Planning
Adult Education
Customer Service
Resume Writing
Staff Development
Active Directory
Social Media
Customer Engagement
Administration
Student Engagement
Communication
Technical Support
Time Management
Team Leadership
Crm
Desktop Administration
Customer Experience
Inventory Management
Reliability
Critical Thinking
Social Networking
Student Services
Community Outreach
Career Development
Academia
Requirements Analysis
Requirements Gathering
System Requirements
System Center Configuration Manager
Casper
Drupal
Google Analytics
Wordpress
Group Policy

Laser Tag Tournaments
Economic Empowerment
Museums
Microbreweries
Civil Rights and Social Action
Racquetball
Experiencing New Cultures
Science and Technology
Human Rights
Tea
Travel

English

FRED Award (Outstanding Client Service)
Cleveland Campus - Univeristy of Phoenix
Awarded for achieving a customer service score above 99%
Marvelous Merit Award
Apollo Group
Awarded for high levels of service provided to clients.

A+
Network+
Security+
Comptia

LGBT Community Center of Greater Cleveland

Jul 2011 to 2000
Volunteer Coordinator
Kent State University
Kent, OH
Sep 2009 to Mar 2011
Graduate Assistant, Center
Coordination of Information Technology, Theta Chi Fraternity
Indianapolis, IN
Jun 2008 to Aug 2008

Kent State University
Kent, OH
May 2011
Certificate in International Higher Education
The University of Akron
Akron, OH
May 2007
Bachelor of Science in Business Administration