Michael Patrick Dalpes

405 Candlewood Way, Harleysville, PA 19438

Packaging And Containers

Nordic Cold Chain Solutions
Regional Sales Manager
Synchronoss Technologies 2009 - 2011
Pmg
Idp Oct 2008 - 2009
Director, Client Services
Ibex | Global 2007 - 2008
Vice President, Client Services
Sykes 2004 - 2007
Director of Client Services Crm Technology Ventures

University of Northern Colorado 1990 - 1993
Arvada West High School

Crm
Outsourcing
Telecommunications
Call Centers
Management
Vendor Management
Strategy
Call Center
Customer Experience
Customer Satisfaction
Operations Management
Process Improvement
Change Management
Leadership
Account Management
Customer Retention
Bpo
Saas
Workforce Management
Cross Functional Team Leadership
Team Management
Sales
Business Process Improvement
Strategic Planning
Team Building
Forecasting
Contact Centers
Training
Business Development
Sales Management
Performance Management
Customer Service
Team Leadership
Service Delivery
Solution Selling
Six Sigma
Business Strategy
Ivr
Project Planning
Analysis
Technical Support
Sales Operations
Quality Assurance
Coaching
Packaging
Food Packaging
Budgets
Salesforce.com
Cold Chain
Direct Sales

Greater Philadelphia Area

Outsourcing/Offshoring