Matthew Weinecke Phones & Addresses

  • Norwalk, IA
  • 1020 37Th St, Des Moines, IA 50311 (515) 279-6536
  • Ames, IA
  • Ankeny, IA
  • 3901 Woodland Ave, West Des Moines, IA 50266


Us Patents

Method, System And Apparatus For Enterprise Customer Contact Management

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US Patent:
20030055757, Mar 20, 2003
Jul 30, 2001
Appl. No.:
Kimberly Pfiffner - Urbandale IA, US
Kelm Brueschke - Clive IA, US
Stacey Frett - Grimes IA, US
Elizabeth Hamer - Colfax IA, US
Andrew Kreider - Norwalk IA, US
Douglas Rants - Grimes IA, US
Matthew Weinecke - West Des Moines IA, US
Shelley Winchel - West Des Moines IA, US
Kurt Zimmermann - Des Moines IA, US
International Classification:
US Classification:
705/035000, 707/104100
The present invention discloses a scalable system for enterprise wide client interaction management across a plurality of business units. One aspect of the invention includes an enterprise wide database containing shared client interaction information and client interaction information specific to at least one of the business units, a contact center application capable of accessing the database and causing client interaction information to be displayed, and a support application capable of accessing the database, creating default and configuration for each business unit, and create information restrictions for each business unit. Another aspect of the invention includes restricting the ability to access a first customer information field based on a second customer information field.
Matthew T Weinecke from Norwalk, IA, age ~53 Get Report