Martin J Elwell

125 Hartman Rd, North Wales, PA 19454

Computer Software

Google
Head of Pixel Customer Care - Gtech Users and Products
Google Sep 2017 - Sep 2018
Head of Online Care - Emea and Latam, Consumer Operations
Intuit Feb 2016 - Aug 2017
Global Customer Experience Leader
Independent Contractor Apr 2014 - Dec 2016
Freelance Writer and Market Research Analyst
Intuit Oct 2014 - Feb 2016
Senior Manager, Small Business Care

Lesley University 2006 - 2008
Master of Fine Arts, Masters, Fine Arts, Creative Writing Colby College 1994 - 1998
Bachelors, Bachelor of Arts, English Language and Literature, Literature, English Language

Leadership
Business Process Improvement
Project Management
Cross Functional Team Leadership
Data Analysis
Business Analysis
Management
Operations Management
Strategy
Process Improvement
Creative Writing
Freelance Writing
Change Management
Training
Product Management
Report Writing
Editing
Data Mining
Workforce Planning
Influence at All Levels
Workforce Management
Personal Training
Reporting and Analysis
Insurance
Vendor Management
Software As A Service
Bpo
Telephony
Analytics
Program Management
Strategic Planning
Saas
Design Thinking
Lean Thinking
P&C Insurance
Lean Operations
Agile Methodologies
Customer Relationship Management
Team Leadership
Team Building
Customer Service

Children
Arts and Culture

English
German

Chartered Property & Casualty Underwriter
Ic Agile Certified Professional
Aicpcu
Icagile