Resumes
Resumes

Manager, Hr Operational Services At Coca-Cola Refreshments
View pagePosition:
Manager, HR Operational Services at Coca-Cola Refreshments
Location:
Tampa/St. Petersburg, Florida Area
Industry:
Consumer Goods
Work:
Coca-Cola Refreshments - United States since Jul 2011
Manager, HR Operational Services
The Nielsen Company, Inc - Dunedin, FL Oct 2008 - May 2011
Director, Quality Management
JPMorgan Chase Jan 2004 - Jan 2007
Call Center Manager, Retirement Services
JPMorgan Chase Jan 2001 - Jan 2004
Quality Assurance Manager, Retirement Services
Manager, HR Operational Services
The Nielsen Company, Inc - Dunedin, FL Oct 2008 - May 2011
Director, Quality Management
JPMorgan Chase Jan 2004 - Jan 2007
Call Center Manager, Retirement Services
JPMorgan Chase Jan 2001 - Jan 2004
Quality Assurance Manager, Retirement Services
Education:
University of Tampa
Bachelor of Science, Business Management
Bachelor of Science, Business Management
Skills:
Workforce Management
Six Sigma
Quality Management
Call Center
Business Process Improvement
Strategic Planning
Multi-site Management
Cost Reduction Strategies
Development Of Teams
Operational Excellence
Customer Satisfaction
Results Oriented
Goal Oriented
Compliance Audits
Knowledge Management
Records Management
Vendor Management
Operations Management
Market Research
Banking
Global HR
Staffing Models
Team Building
Leadership
Recruiting
Process Improvement
Continuous Improvement
Call Centers
Budgets
Training
CRM
Project Management
Quality Auditing
Customer Service
Quality Assurance
Six Sigma
Quality Management
Call Center
Business Process Improvement
Strategic Planning
Multi-site Management
Cost Reduction Strategies
Development Of Teams
Operational Excellence
Customer Satisfaction
Results Oriented
Goal Oriented
Compliance Audits
Knowledge Management
Records Management
Vendor Management
Operations Management
Market Research
Banking
Global HR
Staffing Models
Team Building
Leadership
Recruiting
Process Improvement
Continuous Improvement
Call Centers
Budgets
Training
CRM
Project Management
Quality Auditing
Customer Service
Quality Assurance

Marsha Walders Odessa, FL
View pageWork:
Coca-Cola Refreshments
Jul 2011 to 2000
Manager, HR Operational Services, Continuous Improvement
The Nielsen Company, Inc
Dunedin, FL
Oct 2008 to Jul 2011
Director, Quality Management
JP Morgan Chase, N.A
Tampa, FL
2003 to 2007
Manager, Call Center Operations
JP Morgan Chase, N.A
Apr 1997 to 2003
Manager, Quality Assurance
Jul 2011 to 2000
Manager, HR Operational Services, Continuous Improvement
The Nielsen Company, Inc
Dunedin, FL
Oct 2008 to Jul 2011
Director, Quality Management
JP Morgan Chase, N.A
Tampa, FL
2003 to 2007
Manager, Call Center Operations
JP Morgan Chase, N.A
Apr 1997 to 2003
Manager, Quality Assurance
Education:
University of Tampa
Tampa, FL
2002
Bachelor of Science in Business Management Administration
Tampa, FL
2002
Bachelor of Science in Business Management Administration