Resumes
Resumes
Workforce Consultant
View pageLocation:
64 north Norman Ave, Carneys Point, NJ 08069
Industry:
Financial Services
Work:
Navient Oct 2014 - Feb 2019
Senior Manager, Loan Servicing
Luzerne County Community College Oct 2014 - Feb 2019
Adjunct Instructor
Sallie Mae Jun 2013 - Oct 2014
Operations Manager, Remittance Processing
Sallie Mae Jan 2010 - Jun 2013
Operations Supervisor, Back Office Servicing
Sallie Mae Mar 2009 - Jan 2010
Account Escalation Specialist
Senior Manager, Loan Servicing
Luzerne County Community College Oct 2014 - Feb 2019
Adjunct Instructor
Sallie Mae Jun 2013 - Oct 2014
Operations Manager, Remittance Processing
Sallie Mae Jan 2010 - Jun 2013
Operations Supervisor, Back Office Servicing
Sallie Mae Mar 2009 - Jan 2010
Account Escalation Specialist
Education:
Misericordia University 2011 - 2013
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management Misericordia University 2007 - 2010
Bachelors, Bachelor of Science, Business Administration, Management, Business Administration and Management Luzerne County Community College 2004 - 2006
Associates, Business Management
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management Misericordia University 2007 - 2010
Bachelors, Bachelor of Science, Business Administration, Management, Business Administration and Management Luzerne County Community College 2004 - 2006
Associates, Business Management
Skills:
Customer Service
Process Improvement
Call Centers
Leadership
Team Building
Microsoft Excel
Microsoft Office
Analytics
Customer Satisfaction
Sales
Business Analysis
Banking
Loans
Customer Experience
Financial Services
Customer Retention
Access
Strategic Planning
Business Process Improvement
Team Leadership
Organizational Leadership
Call Center
Business Strategy
Employee Training
Supervisory Skills
Supervisory Management
Customer Insight
Inventory Control
Customer Education
Department Budgeting
Internal Controls
Student Loans
Cost Reduction Strategies
Contact Centers
Stock Trading
Process Improvement
Call Centers
Leadership
Team Building
Microsoft Excel
Microsoft Office
Analytics
Customer Satisfaction
Sales
Business Analysis
Banking
Loans
Customer Experience
Financial Services
Customer Retention
Access
Strategic Planning
Business Process Improvement
Team Leadership
Organizational Leadership
Call Center
Business Strategy
Employee Training
Supervisory Skills
Supervisory Management
Customer Insight
Inventory Control
Customer Education
Department Budgeting
Internal Controls
Student Loans
Cost Reduction Strategies
Contact Centers
Stock Trading
Interests:
Social Services
Economic Empowerment
Politics
Education
Environment
Poverty Alleviation
Health
Economic Empowerment
Politics
Education
Environment
Poverty Alleviation
Health
Certifications:
Navient Leadership Development Program