Location:
29 Daffodil Ln, Nantucket, MA 02554
Industry:
Information Services
Work:
Full Potential Solutions Mar 2017 - Jan 2018
Manager Workforce Management
Geha Mar 2017 - Jan 2018
Workforce Management Supervisor
Yrc Freight Nov 2015 - Feb 2017
Manager, Workforce Planning
Usa 800 Oct 2013 - Oct 2015
Senior Manager, Business Analytics
Usa 800 Aug 2013 - Oct 2013
Senior Analyst, Data Analytics
Education:
Pepperdine University 1986 - 1988
Master of Business Administration, Masters
Kansas State University
Bachelor of Architecture, Bachelors, Architecture
Skills:
Analytics
Forecasting
Workforce Management
Process Improvement
Call Centers
Management
Analysis
Outsourcing
Data Analysis
Data Mining
Statistics
Business Analytics
Crm
Team Leadership
Business Process Improvement
Project Management
Contact Centers
Customer Relationship Management
Strategic Planning
Reporting and Analysis
Troubleshooting
Team Building
Microsoft Excel
Decision Support
Ms Excel Pivot Tables
Kpi Dashboards
Business Modeling
Information Visualization
Totalview
Excel Models
Analytical Models
Workforce Planning
Certifications:
Totalview Release 4 Certification
Nice Systems
