Mark John Globuschutz

63015684, Oct 9, 2001

Apr 28, 1997

8/848040

Mark J. Globuschutz - Louisville CO

Mediaone Group, Inc. - Englewood CO
U S West, Inc. - Denver CO

G06F 1760

705 34

An integrated service management architecture supporting configuration and accounting management functions for multiple services includes a database for storing configuration and accounting data. At least one service application independent from the database has the ability to use, act upon, change, and update the data stored in the database for facilitating service delivery and control of service provided by at least one service application. A predefined application program interface is utilized having a set of communication rules and protocols permitting two-way exchange of information between the database and at least one service application.

58706674, Feb 9, 1999

Jun 14, 1996

8/662252

Mark J. Globuschutz - Louisville CO

MediaOne Group, Inc. - Englewood CO
U S West, Inc. - Denver CO

H04Q 720

455 671

A support system architecture for use in a communications network environment enabling automatic provisioning, change in service, and maintenance at a plurality of subscriber locations. A gateway allows communication between a plurality of programmer providers and a network provider including status information for each of the plurality of subscriber locations. A customer management system in communication with the gateway determines whether service at a subscriber location can be remotely provisioned or changed based on the status information. A service control manager in communication with the customer management system automatically provisions or performs a change in the service of the subscriber location if the service of the subscriber location can be remotely provisioned or changed. A dispatch system in communication with the customer management system automatically schedules work activity to provision the subscriber location or perform a change in service at the subscriber location if the service of the subscriber location cannot be remotely provisioned or changed. A network status monitoring system is also provided in communication with the dispatch system and a plurality of network elements for monitoring a status of each of the network elements and automatically notifying the dispatch system of any faults detected in the network elements.