Marc E Mandel

Customer Experience Strategist at Allegiance, Inc.

Warren, New Jersey

Computer Software

Allegiance, Inc. - Warren, New Jersey since Aug 2012
Customer Experience Strategist
Strativity Group - Rochelle Park, NJ Jul 2010 - Aug 2012
Customer Experience Transformation Strategist
LASSA Partners - Warren, NJ Jan 2009 - Jul 2010
Founding Partner, Customer Experience Innovationist
Clarabridge Sep 2007 - Jan 2009
Senior Sales Executive
ClearForest Corp. Mar 2006 - Sep 2007
National Account Manager

Western New England College 1987 - 1987
BS, Business Administration, Management and Operations Babson College 1987
New York University 1983 - 1985
Half Hollow Hills 1983 - 1983

Management Consulting
Strategic Planning
Program Management
Customer Satisfaction
Customer Experience
Brand Loyalty
Voice of the Customer Analysis
Strategic Negotiations
Strategy
CRM
Solution Selling
Business Development
Business Intelligence
Customer Centric Solutions
Customer Engagement
Net Promoter Score
Building Customer Loyalty
Professional Services
Leadership
Analytics
Voice of the Customer
Management
SaaS
Customer Retention
Selling
Change Management
Market Research
Strategic Partnerships
Entrepreneurship
Sales Process
Business Planning
Allegiance Engage 7 platform
big data
Customer churn analysis
customer insights
Customer Experience Improvement
Customer Loyalty
Process Transformation
Turnaround Specialist
Achieving Targets
Implementing Processes
Enterprise Feedback Management
Allegiance
Customer Intelligence
Enterprise Solution Sales
inspirational speaking
data warehousing
executive workshops
loyalty analysis
VoC insights

The anthropology and industrial/organizational behavior of superior customer experience, or, how companies can go about building and maintaining lasting and rewarding customer relationships. Also big data, and ways companies can use it for strategic decision-making.

Customer Experience Management Certification, Strativity Group

Greater New York City Area

Medical Practice

Old Bethpage, NY

Utilities

National Grid
Lead Security Project Consultant
Hewlett-Packard Sep 2008 - Dec 2010
Information Systems Architect Iv
Hewlett-Packard Jun 2007 - Aug 2008
Systems Architect
Hewlett-Packard Aug 2006 - Jun 2007
Offering Architect
Hewlett-Packard Apr 2006 - Aug 2006
Offering Engineer

Polytechnic Institute of New Oct 1977
New York University - Polytechnic School of Engineering 1970 - 1977
Polytechnic Institute of New York University Jun 1976
Master of Science, Masters Polytechnic Institute of Brooklyn Jun 1974
Bachelors, Bachelor of Science Science High School Jun 1970
Stuyvesant High School 1968 - 1970

Url Filtering
Secure Remote Access
Ibm
Cost
Fortune 500
Penetration Testing
Agile Methodologies
Information System
Cmm
Security Awareness
Private Networks
Dce
Design
Nurturing
Desktop Computers
Routers
Interference
Aid
Technology
Friendly
Cissp
Nav
Trees
Messaging
Sun Microsystems
System
Data Systems
Sage Act
Citidirect
Previous Clients
Ethernet
Strategies
Middleware
Nonprofits
Policy
Supercomputing
Intranet
Vpn
Documentation
Project Management
Rsa Security
Commercial Real Estate
Windows 3.1
Badges
Hardware
Mechanisms
Local Area
Information Technology
Protecting
Portability
Yahoo
C
Viruses
Retail
Production Processes
Nes
Real Time Data Acquisition
Communication
Brooklyn
Citibank
Active
Unixware
Privacy Law
Data Security
Finite Difference
Symantec
Nsm
Array
Change Management
Communication Systems
Flows
Silicon Graphics
Computer Networking
Representation
Astronautics
Services
Savvy
Responsibility
Firewalls
Energy Systems
Regulations
Pro Bono
International
Security Risk
Weekends
Bsd
Ipsec
Leading Edge
Security Architecture Design
Compliance
Addressing
Netscape
Proposal Writing
Client/Server
Aim
Cryptography
Unicos
Risk
Health Insurance
Biometrics
Lan Security
Signing
Apple
Internet Banking
Air Force
Mac Os
Logic
Distributed Systems
Ids
Archer
Infrastructure
Generators
Acting
Processors
Finance
Access Control
X.509
Thesis
Sso
At&T
Canadian
Vortex
Wan
Pc
System V
Managed Security Services
Checking
Redundant
Keys
Atm Networks
Auditing
Grc
Linux
Methodology
Networking
Local Area Network
Switches
Engineering
Traditional Animation
Red Hat Linux
Testing
Poly
Disaster Recovery
Ssl
Image
Solution
Conferences
Ieee
Research
System Monitoring
Investigation
Microsoft
Compliance Management
Loans
Provisioning
Smart Cards
Motorola
Fix Protocol
Network Infrastructure
Osi
Sockets
Payment Industry
Directory Services
Edition
Iv
Cray
Advertising
Quality Assurance
Maturity
Snmp
Terminal Server
Risk Assessment
Drafting
Servers
Bluecoat
E Commerce
Security Engineering
Portals
Intrusion Detection
Stocks
Network Communications
Spoke
Budgets
Architecture
Evaluation
Bridge
Novell Netware
Databases
Key Management
Verisign
Security Implementation
Checkpoint
X.500
Fluid Mechanics
Kerberos
Aerodynamics
Serving
Mainframe
Road
Caribbean
Safeboot
Violations
Secure Communications
Network Security
Quality Auditing
Texas
Delta
Feasibility Studies
Science
Security
Hp Enterprise Solutions
Software Development Methodologies
Pki
Visa
Instrumentation
Telecommunications
Computer Graphics
Security Tools
Strategy
Supervision
String
Aeronautics
Wind
Portfolio Development
Risk Analysis
Policy Management
Encryption
Solaris
Corporate Governance
Virus
Remote Access
Boundary
Analysis
Plano
State Government
Laboratory
Corba
Operating Systems
Accountability
Applications
Hipaa
Mechanical
Restful Web Services
Sts
Decision Support
Suite
Author
Hosting Services
Gis
Entertainment
Apollo
Remediation
Project
Governance
Unix
Internal Audit
Code
Media Industries
Cables
Portfolio
Marc
Interfaces
New York
Hp Ux
Product Naming
Berkeley
Compliance Remediation
Domain Registration
Calibration
Delivery
Consulting
Credit Cards
Numerical Analysis
Authentication
Hubs
Structure
Unix Security
Corporate Research
Offerings
Assessment
Nds
Management
Hardening
Assurance
Perimeter
Data Storage
Turbomachinery
S/Mime
Ldap
Information Systems
Privacy Protection
Public Speaking
Antivirus
Tripwire
Ibm Aix
Security Testing
E Invoicing
Business Services
Voice
Offering
Windows 2000
Baltimore
Engagements
Tcp/Ip
Training
Microsoft Office Sharepoint Server
Characteristics
Strong Authentication
Enterprise Software
Virtual
Software Distribution
Solution Based
Reporting
Internet Security
Irix
Website Development
Information Security
Aerospace Engineering
Workstations
Pointsec
Numerical Simulation
New Clients
Institutions
Operations
Summaries
Interactive Advertising
End of Life
Software Engineering
House
Credit Unions
Laptops
Ldrps
Banking
System Center
Executive Management
Enterprise Services
Electronics
Connectivity
Software
Windows Nt
Financial Services
Mac
Manufacturing
Issa
Scanners

Rackham Confrontation
Hobbies Include
N Scale Collector (Nsc) Society
Model Railroading
Battlefront Miniatures Flames of War
History (All Periods)
Miniatures Wargaming
Sci Fi and Fantasy
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New York, NY

Medical Practice

Marc
Surgeons
Summit

Oncologic Surgery

New York, NY

Luxury Goods & Jewelry

New York, NY

Law Practice