Lupita L Zamorano

6042 east Windsor Ave, Scottsdale, AZ 85257

Banking

Silicon Valley Bank since Nov 2012
Manager of Global Cards Client Services
Equity Residential - Scottsdale, AZ Jan 2010 - Nov 2012
National Call Center Manager
American Express - Phoenix, Arizona Jun 2007 - Jul 2009
Director of Customer Focused Sales
CitiFinancial Retail Services - Tempe, AZ Nov 2001 - May 2007
Operations Manager
CitiFinancial Mortgage - Phoenix, AZ Oct 1997 - Oct 2001
Director of Customer Service

Thunderbird School of Global Management
University of Phoenix
Bachelors, Bachelor of Arts, Management

Call Centers
Vendor Management
Management
Leadership
Training
Customer Service
Crm
Strategy
Customer Satisfaction
Process Improvement
Team Leadership
Risk Management
Strategic Planning
Sales
Outsourcing
Banking
Project Management
Credit
Program Management
Team Building
Business Analysis
Call Center
Recruiting
Operations Management
Marketing
Employee Engagement
Negotiation
Customer Retention
Change Management
Customer Experience
Business Process Improvement
Coaching
Performance Management
Sales Management
Account Management
Employee Training
Talent Management
Marketing Strategy
Budgets
Leadership Development
Analysis
Loans
Contract Negotiation
Team Management
Forecasting
Employee Relations
Workforce Management
Business Strategy
Salesforce.com
New Business Development

Animal Welfare
Arts and Culture
Economic Empowerment

English
Spanish