Resumes
Resumes
Customer Care Professional
View pagePosition:
Customer Care Professional at American Express
Location:
Miami/Fort Lauderdale Area
Industry:
Financial Services
Work:
American Express since Jun 2009
Customer Care Professional
Wyndham Vacation Ownership Dec 2004 - Jan 2009
Business Partner Relations Manager
RCI Apr 2000 - Apr 2002
Workforce Manager
Fairfield Resorts Aug 1992 - Apr 2000
Member Services Manager
Fairfield Resorts Oct 1991 - Aug 1992
Customer Service Representative
Customer Care Professional
Wyndham Vacation Ownership Dec 2004 - Jan 2009
Business Partner Relations Manager
RCI Apr 2000 - Apr 2002
Workforce Manager
Fairfield Resorts Aug 1992 - Apr 2000
Member Services Manager
Fairfield Resorts Oct 1991 - Aug 1992
Customer Service Representative
Skills:
Customer Service
Call Center Management
Client Relationship Management
Process Improvement
New Product and Program Integrations
User Acceptance Testing
Workforce Management
Project Management
Call Center Management
Client Relationship Management
Process Improvement
New Product and Program Integrations
User Acceptance Testing
Workforce Management
Project Management
Customer Support Services Supervisor
View pageLocation:
Pompano Beach, FL
Industry:
Hospitality
Work:
Cinch Home Services
Customer Support Services Supervisor
Cross Country Home Services
Customer Solutions Supervisor
Talk2Rep Apr 2013 - Apr 2014
Call Center Manager
American Express Jun 2009 - Mar 2013
Customer Care Professional
Wyndham Vacation Ownership Dec 2006 - Jan 2009
Business Analyst
Customer Support Services Supervisor
Cross Country Home Services
Customer Solutions Supervisor
Talk2Rep Apr 2013 - Apr 2014
Call Center Manager
American Express Jun 2009 - Mar 2013
Customer Care Professional
Wyndham Vacation Ownership Dec 2006 - Jan 2009
Business Analyst
Education:
Broward College 2011 - 2016
Skills:
Call Center
Workforce Management
Process Improvement
Customer Service
Project Management
Crm
Call Centers
Account Management
Management
Training
Customer Satisfaction
Budgets
Human Resources
Software Documentation
Program Management
Quality Assurance
Team Building
Strategic Planning
Workforce Management
Process Improvement
Customer Service
Project Management
Crm
Call Centers
Account Management
Management
Training
Customer Satisfaction
Budgets
Human Resources
Software Documentation
Program Management
Quality Assurance
Team Building
Strategic Planning
Lori Chinske Coconut Creek, FL
View pageWork:
American Express
2009 to Present
Customer Care Professional
Wyndham Vacation Ownership
Margate, FL
2006 to 2009
Business Analyst
Wyndham Vacation Ownership
Margate, FL
2002 to 2006
Business Partner Relations Manager
Wyndham Vacation Ownership
Margate, FL
2000 to 2002
Workforce Manager
Wyndham Vacation Ownership
Little Rock, AR
1992 to 2000
Member Services Manager
Wyndham Vacation Ownership
Little Rock, AR
1991 to 1992
Loan Servicing Representative
Wyndham Vacation Ownership
Little Rock, AR
1988 to 1991
Reservations Supervisor
2009 to Present
Customer Care Professional
Wyndham Vacation Ownership
Margate, FL
2006 to 2009
Business Analyst
Wyndham Vacation Ownership
Margate, FL
2002 to 2006
Business Partner Relations Manager
Wyndham Vacation Ownership
Margate, FL
2000 to 2002
Workforce Manager
Wyndham Vacation Ownership
Little Rock, AR
1992 to 2000
Member Services Manager
Wyndham Vacation Ownership
Little Rock, AR
1991 to 1992
Loan Servicing Representative
Wyndham Vacation Ownership
Little Rock, AR
1988 to 1991
Reservations Supervisor
Education:
Broward College
Coconut Creek, FL
2011 to 2017
currently attending in Business Administration and Management
North Little Rock High School
1986
High School Diploma
Coconut Creek, FL
2011 to 2017
currently attending in Business Administration and Management
North Little Rock High School
1986
High School Diploma
Skills:
Call Center Management, Call Center Operations, Client Relationship Management, Workforce Management, Process Improvement, New Product Implementation, ACD Management, Contractual Compliance, User Acceptance Testing