Resumes
Resumes
Manager, Customer Care Speech Analytics
View pageLocation:
Boise, ID
Industry:
Wireless
Work:
T-Mobile
Manager, Customer Care Speech Analytics
Verizon Wireless 1999 - 2002
Analyst
Airtouch 1997 - 1999
Supervisor
Airtouch 1996 - 1997
Instructional Course Developer
Airtouch 1995 - 1996
Corporate Trainer
Manager, Customer Care Speech Analytics
Verizon Wireless 1999 - 2002
Analyst
Airtouch 1997 - 1999
Supervisor
Airtouch 1996 - 1997
Instructional Course Developer
Airtouch 1995 - 1996
Corporate Trainer
Education:
Washington State University 1984 - 1986
Bachelors, Bachelor of Arts, Liberal Arts, Business
Bachelors, Bachelor of Arts, Liberal Arts, Business
Skills:
Customer Experience
Coaching
Telecommunications
Call Center
Vendor Management
Cross Functional Team Leadership
Analytics
Business Analysis
Process Improvement
Customer Satisfaction
Brand Loyalty
Analysis
Visio
Forecasting
Program Management
Coaching
Telecommunications
Call Center
Vendor Management
Cross Functional Team Leadership
Analytics
Business Analysis
Process Improvement
Customer Satisfaction
Brand Loyalty
Analysis
Visio
Forecasting
Program Management
Interests:
Airtouch
Data Analysis
Quilting
T Mobile
Washington State University
Bellevue
Verizon Wireless
Wireless Communications
Boise
Uswest Cellular
Data Analysis
Quilting
T Mobile
Washington State University
Bellevue
Verizon Wireless
Wireless Communications
Boise
Uswest Cellular
Senior Analyst At T-Mobile Usa
View pagePosition:
Senior Analyst at T-Mobile USA
Location:
Boise, Idaho Area
Industry:
Wireless
Work:
T-Mobile USA
Senior Analyst
Senior Analyst
Senior Analyst At T-Mobile
View pagePosition:
Senior Analyst, National Customer Service Quality at T-Mobile
Location:
Boise, Idaho Area
Industry:
Wireless
Work:
T-Mobile since 2004
Senior Analyst, National Customer Service Quality
T-Mobile 2003 - 2004
Analyst
Verizon Wireless - Bellevue, WA 1999 - 2002
Analyst
AirTouch - Bellevue, WA 1997 - 1999
Supervisor
AirTouch 1996 - 1997
Instructional Course Developer
Senior Analyst, National Customer Service Quality
T-Mobile 2003 - 2004
Analyst
Verizon Wireless - Bellevue, WA 1999 - 2002
Analyst
AirTouch - Bellevue, WA 1997 - 1999
Supervisor
AirTouch 1996 - 1997
Instructional Course Developer
Education:
Washington State University 1984 - 1986
BA, Business, Liberal Arts
BA, Business, Liberal Arts
Skills:
Customer Experience
Coaching
Telecommunications
Call Center
Vendor Management
Cross-functional Team Leadership
Analytics
Business Analysis
Process Improvement
Customer Satisfaction
Brand Loyalty
Analysis
Visio
Forecasting
Program Management
Call Centers
Coaching
Telecommunications
Call Center
Vendor Management
Cross-functional Team Leadership
Analytics
Business Analysis
Process Improvement
Customer Satisfaction
Brand Loyalty
Analysis
Visio
Forecasting
Program Management
Call Centers
Honor & Awards:
NCSQ (T-Mobile) Results Warrior Award, 2Q10
T-Mobile PEAK Award Winner, 2008
NCSQ (T-Mobile) Simply the Best Award Winner, 2Q05, 2Q06, 1Q07
CSO (T-Mobile) High Five Award Winner, 2Q06