Resumes
Resumes

Senior Service Delivery Leader, Expertise Connect
View pageLocation:
8577 Logia Cir, Boynton Beach, FL 33472
Industry:
Computer Software
Work:
Ibm
Senior Service Delivery Leader, Expertise Connect
Ibm Ibm.com Jul 2008 - Dec 2008
Technical Lead, Client-Self Assist Project
University of Florida Sep 1983 - Aug 1985
Graduate Assistant - Cis Instructor
Senior Service Delivery Leader, Expertise Connect
Ibm Ibm.com Jul 2008 - Dec 2008
Technical Lead, Client-Self Assist Project
University of Florida Sep 1983 - Aug 1985
Graduate Assistant - Cis Instructor
Education:
University of Florida 1984 - 1985
University of Florida 1981 - 1983
Bachelors, Bachelor of Arts, Computer Science, Accounting Palm Beach Community College 1979 - 1981
Associates, Associate of Arts, Business Palm Beach Gardens High School 1979
University of Florida
Palm Beach State College
University of Florida 1981 - 1983
Bachelors, Bachelor of Arts, Computer Science, Accounting Palm Beach Community College 1979 - 1981
Associates, Associate of Arts, Business Palm Beach Gardens High School 1979
University of Florida
Palm Beach State College
Skills:
Websphere Application Server
C
Html
Software Development
Planning
Customer Relations
Documentation
Unix
Customer Service
Software Documentation
Project Planning
Knowledge Management
Knowledge Engineering
Program Management
Aix Administration
Technical Writing
Technical Support
Information Architecture
Sql
Websphere
Java
Integration
Shell Scripting
Process Improvement
Enterprise Architecture
Xml
C++
Operating Systems
Db2
Solution Architecture
Ibm Http Server
Testing
Content Management
Software Project Management
Java Enterprise Edition
Requirements Analysis
Soa
Dos Commands
Middleware
Solaris
Web Services
Aix
Cobol
Cloud Computing
Project Portfolio Management
Jcl
Software Design
Software Engineering
Agile Methodologies
C
Html
Software Development
Planning
Customer Relations
Documentation
Unix
Customer Service
Software Documentation
Project Planning
Knowledge Management
Knowledge Engineering
Program Management
Aix Administration
Technical Writing
Technical Support
Information Architecture
Sql
Websphere
Java
Integration
Shell Scripting
Process Improvement
Enterprise Architecture
Xml
C++
Operating Systems
Db2
Solution Architecture
Ibm Http Server
Testing
Content Management
Software Project Management
Java Enterprise Edition
Requirements Analysis
Soa
Dos Commands
Middleware
Solaris
Web Services
Aix
Cobol
Cloud Computing
Project Portfolio Management
Jcl
Software Design
Software Engineering
Agile Methodologies
Languages:
English
Certifications:
Level 2 It Specialist, Expert Level, In Support and Software Enablement
License 86303
Bluemix Essentials
Ibm Actualizing It Solutions Capability Center
The Open Group, License 86303
Ibm
Master Certified It Specialist
Client Success and Support: Expert
Ibm Bluemix - Practitioner Essentials
Ibm Critical Situation Resolver: Professional
It Specialist Profession Certification - Level 2
Professional Certification: Master Certified Technical Specialist, Packaged Application Implementation
Ibm Client Success and Support: Communication, Care, and Satisfaction - Expert
Ibm Critical Situation Resolver - Professional
Ibm Critical Situation Resolver - Expert
Ibm Design Thinking Practitioner
Client Success and Support: Champion
Ibm Agile Explorer
Trusted Advisor Professional
Trusted Advisor Expert
Telecommunications Industry Foundations
Ibm Mentor
Ibm Profession Champion 2016
Ibm Intellectual Capital/ Intellectual Property Creator
Trusted Advisor Distinguished
Ibm Profession Champion 2017
Technical Specialist Profession Certification - Level 3
Ibm Profession Champion 2018
Ibm Blockchain Essentials
Professional Certification: Level 3 - Distinguished Technical Specialist
Blue Core Coach
Ibm Recognized Teacher/ Educator
License 86303
Bluemix Essentials
Ibm Actualizing It Solutions Capability Center
The Open Group, License 86303
Ibm
Master Certified It Specialist
Client Success and Support: Expert
Ibm Bluemix - Practitioner Essentials
Ibm Critical Situation Resolver: Professional
It Specialist Profession Certification - Level 2
Professional Certification: Master Certified Technical Specialist, Packaged Application Implementation
Ibm Client Success and Support: Communication, Care, and Satisfaction - Expert
Ibm Critical Situation Resolver - Professional
Ibm Critical Situation Resolver - Expert
Ibm Design Thinking Practitioner
Client Success and Support: Champion
Ibm Agile Explorer
Trusted Advisor Professional
Trusted Advisor Expert
Telecommunications Industry Foundations
Ibm Mentor
Ibm Profession Champion 2016
Ibm Intellectual Capital/ Intellectual Property Creator
Trusted Advisor Distinguished
Ibm Profession Champion 2017
Technical Specialist Profession Certification - Level 3
Ibm Profession Champion 2018
Ibm Blockchain Essentials
Professional Certification: Level 3 - Distinguished Technical Specialist
Blue Core Coach
Ibm Recognized Teacher/ Educator