Resumes
Resumes
Lalita King
View pagePosition:
Director Customer Care and Operations at The New Release/TNR/ NCR
Location:
Houston, Texas Area
Industry:
Consumer Services
Work:
The New Release/TNR/ NCR since 2008
Director Customer Care and Operations
The Princeton Review 2004 - 2006
Assistant Vice President for National Sales and Service Center
Convergys, Corp 1999 - 2004
Senior Business Manager
TCI 1989 - 1999
Regional Training Manager (Time Warner)
Director Customer Care and Operations
The Princeton Review 2004 - 2006
Assistant Vice President for National Sales and Service Center
Convergys, Corp 1999 - 2004
Senior Business Manager
TCI 1989 - 1999
Regional Training Manager (Time Warner)
Education:
Western Kentucky University
Skills:
Experience managing against P&L goals
budgeting
forecasting and managing fiscal results
* Experience in the selection
management and development of employees
* Experience reforming distressed and poorly performing call centers to become quality driven
high performing service units
* Experience managing an inside sales delivery channels to exceed revenue goals
* Experience designing and implementing process improvements aligned with data analysis and risk mitigation
budgeting
forecasting and managing fiscal results
* Experience in the selection
management and development of employees
* Experience reforming distressed and poorly performing call centers to become quality driven
high performing service units
* Experience managing an inside sales delivery channels to exceed revenue goals
* Experience designing and implementing process improvements aligned with data analysis and risk mitigation
Independent Education Management Professional
View pageLocation:
Houston, Texas Area
Industry:
Education Management
Independent Events Services Professional
View pageLocation:
Houston, Texas Area
Industry:
Events Services
Education:
Western Kentucky University 1968 - 1972