Kristen H Jelley

Washington, DC

Consumer Services

WTH
Sales Performance Coach
WTH, Inc since Nov 2009
Customer Care Manager
World Travel Holdings since Nov 2008
Sales Coach
World Travel Holdings (Formerly NLG) Aug 2002 - Sep 2010
Sales Performance Coach

Tourism
Sales
Call Centers
Cruises
Team Building
Sales Management
Vacation
Travel Planning
Customer Service
Coaching
Travel Management
Sabre
Online Advertising
E Commerce
Call Center
Customer Satisfaction
Hospitality
Hotels
Tour Operators
Incentives
Email Marketing
Performance Management
Team Management
Customer Experience
Account Management
Relationship Management
Employee Relations
Competitive Analysis
Change Management
New Business Development
Team Leadership
Leadership Development
Lead Management
Leadership Management
Competitive Intelligence
Online Travel
Leisure
Virtual Teams
Remote Monitoring
Performance Reporting
Management
Leisure Travel
Marketing
Marketing Strategy
Leadership
Business Travel
Online Marketing
Training
Customer Engagement
Social Media

Belly Card

Sep 2014 to 2000
Outside Sales Consultant
World Travel Holdings
Virginia Beach, VA
Sep 1998 to Sep 2014
Customer Care Manager
WORLD TRAVEL HOLDINGS, INC

2009 to 2014
Customer Care Manager
WORLD TRAVEL HOLDINGS, INC

2004 to 2009
Sales Performance Coach
WORLD TRAVEL HOLDINGS, INC

Jun 2008 to Sep 2008
Bartender and Server
WORLD TRAVEL HOLDINGS, INC

2002 to 2004
Sales Supervisor
Snelling Personnel Services

1996 to 1998
Administrative Assistant

Loyalty, Virtual Leadership, Virtual Training and Hiring, Sales and Service Leadership, Consultative Solution Selling, Training and Mentoring