Koree K Mires

934 Falcon Dr, Allen, TX 75013

Computer Networking

Cisco Systems since Dec 2008
Sr. Mgr, Service Delivery Transformation
Cisco Dec 2005 - Dec 2008
Business Operations Manager, Unified Communications Applications
Cisco Feb 2002 - Dec 2005
Manager, Technical Support II
Cisco Jun 2000 - Feb 2002
Customer Support Engineer III
ARNet, Inc Jun 1999 - May 2000
Director of I.S.

University of Phoenix 2002 - 2005
MBA, Technology Management Texas Tech University 1989 - 1993
BS, Computer Science

Program Management
Cross Functional Team Leadership
Telecommunications
Crm
Cisco Technologies
Strategy
Enterprise Software
Vendor Management
Unified Communications
Process Improvement
Cloud Computing
Management
Service Delivery
Business Process
Change Management
Data Center
Operations Management
Quality Assurance
Technical Support
Project Management
Project Planning
Customer Relationship Management
Cisco Systems Products
Business Analysis
Integration
Customer Satisfaction
Strategic Planning
Software Documentation
Business Process Improvement
People Management
Call Center
Call Centers
Consulting
Process Engineering
Customer Experience
Governance
Process Development
Matrix Management
Strategy Development
Executive Communications
Business Planning
Process Management
Cisco
Business Transformation
Sql
Salesforce
Basic Knowledge of Programming
Visio

Boating
Children
Education
Organizational Process Changes
Personal
Science and Technology
Sports
Disaster and Humanitarian Relief
Golf
Professional
Movies
Support Operations and Management
Technology Adoption and Evolution

Scaled Agile Framework Agilist
Scaled Agile, Inc.