Work:
Atmos Energy Jan 2015 - Oct 2017
Business Process Lead
Education:
Texas Tech University 2016 - 2020
Bachelors, Bachelor of Science, Human Development
The University of Texas at Dallas 2014 - 2018
The University of Texas at Dallas 2014 - 2016
Collin College 2009 - 2010
Amarillo College 2002 - 2004
West Texas A&M University 2001 - 2002
Skills:
Process Improvement
Customer Service
Analysis
Business Analysis
Business Process Improvement
Microsoft Excel
Business Process
Training
Energy
Vendor Management
Outlook
Call Centers
Access
Program Management
Change Management
Team Building
Leadership
Natural Gas
Microsoft Access
Microsoft Word
Microsoft Office
Cross Functional Team Building
Crm
Billing Process
Time Management
Functional Design
Test Cases
Cross Functional Team Leadership
Strategy
Organizational Development
Organizational Leadership
Vendor Negotiation
Payment Card Processing
Customer Experience
Collection Systems
Meeting Facilitation
Presentation Skills
Interests:
Social Services
Children
Disaster and Humanitarian Relief
Health
Certifications:
Fundamentals of Project Planning and Management
Initiating and Planning Projects
Budgeting and Scheduling Projects
Managing Project Risks and Changes
Operational Analytics
Customer Analytics
People Analytics