Keysta A Williams

Convey Health Solutions
City of Sunrise, FL
Nov 2014 to Dec 2014
Customer Service Representative (Temporary)
Magazine Warehouse
Fort Lauderdale, FL
Jun 2014 to Jul 2014
Telemarketing Representative
iQor
Lauderhill, FL
Nov 2013 to Feb 2014
Customer Service/Sales
Xerox
Utica, NY
Aug 2012 to Apr 2013
Customer Service Representative
Apac
Utica, NY
Sep 2010 to Feb 2011
Customer Service Representative

Thomas R. Proctor High School
Utica, NY
2005 to 2009
High School Diploma

Ensured that all associates were performing receiving, store operations, breakdowns, cycle counts, physical inventory, returned merchandise, and price change procedures. Completed and submitted all required operating reports, forms, and projects. Contacted regular and prospective customers to demonstrate products, explaining products features, and soliciting orders. Recommended products to customers, based on customers needs and credit terms. Identified prospective customers by utilizing business directories, following leads from existing clients, participating in organizations and clubs, and attending conferences and or seminars. Conferred with customers via telephone or in person to provide information regarding products or services, taking or entering orders, cancelling accounts, or obtaining details of complaints. Checked to ensure that appropriate changes were made to resolve customers problems. Kept record of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolved customers service or billing complaints activities such as exchanging merchandise, refunding money, or adjusting bills as needed.

Legally child exempt
Utica, NY
Nov 2012 to May 2013
Child care
Xerox
Utica, NY
Aug 2012 to Aug 2012
Customer service rep.
Salvation Army
Utica, NY
Jan 2012 to Mar 2012
Sales Associate
Apac
Utica, NY
Sep 2010 to Feb 2011
Customer service rep

Thomas R. Proctor High school
Utica, NY
2005 to 2009
High school diploma