Resumes
Resumes
Director, Support Readiness
View pageLocation:
1625 Pinedale Ln, Chesapeake, VA 23322
Industry:
Financial Services
Work:
Docusign
Director, Support Readiness
Heather Horman Photography
Co-Owner
Capital One Dec 2014 - Sep 2017
Director Sales and Service Operations
Capital One Jun 1, 2009 - Dec 2014
Director of Sales and Service  Head of Crm, Business Analytics, Workforce Management, and Live Chat
Capital One Jul 2007 - Jun 2009
Business Operations Manager
Director, Support Readiness
Heather Horman Photography
Co-Owner
Capital One Dec 2014 - Sep 2017
Director Sales and Service Operations
Capital One Jun 1, 2009 - Dec 2014
Director of Sales and Service  Head of Crm, Business Analytics, Workforce Management, and Live Chat
Capital One Jul 2007 - Jun 2009
Business Operations Manager
Education:
University of Washington 1997 - 2001
Bachelors, Bachelor of Arts, Business Administration University of Washington - Michael G. Foster School of Business 1997 - 2001
Bachelors, Bachelor of Business Administration, Management Lake Washington High School 1994 - 1997
Bachelors, Bachelor of Arts, Business Administration University of Washington - Michael G. Foster School of Business 1997 - 2001
Bachelors, Bachelor of Business Administration, Management Lake Washington High School 1994 - 1997
Skills:
Salesforce.com
Management
Analytics
Executive Leadership
Customer Relationship Management
Business Strategy
Business Process Management
People Management
Team Building
Performance Management
Customer Experience Management
Business Analytics
Reporting and Analysis
Executive Management
Organizational Leadership
Strategy
Budget Management
Customer Support
Customer Service
Data Analysis
Workforce Management
Vendor Management
Talent Developer
Employee Engagement
Design Thinking
Business Analysis
Financial Services
Cross Functional Team Leadership
Six Sigma
Change Management
People Development
Team Motivation
Engaging People
Customer Engagement
Customer Satisfaction
Customer Analysis
Web Chat
General Securities Principal
Leadership
Business Operations
Crm Program Management
Customer Experience
Avaya Communication Manager
Executive Reporting
Strategic Communications
Customer Service Management
Databases
Workforce Analytics
Staff Scheduling
Staffing Analysis
Performance Appraisal
Constructive Feedback
Internal and External Communications
360 Feedback
Logical Approach
Program Management
Cloud Computing
Software As A Service
Sales
Customer Service Operations
Project Management
Business Process Improvement
Customer Marketing
Management
Analytics
Executive Leadership
Customer Relationship Management
Business Strategy
Business Process Management
People Management
Team Building
Performance Management
Customer Experience Management
Business Analytics
Reporting and Analysis
Executive Management
Organizational Leadership
Strategy
Budget Management
Customer Support
Customer Service
Data Analysis
Workforce Management
Vendor Management
Talent Developer
Employee Engagement
Design Thinking
Business Analysis
Financial Services
Cross Functional Team Leadership
Six Sigma
Change Management
People Development
Team Motivation
Engaging People
Customer Engagement
Customer Satisfaction
Customer Analysis
Web Chat
General Securities Principal
Leadership
Business Operations
Crm Program Management
Customer Experience
Avaya Communication Manager
Executive Reporting
Strategic Communications
Customer Service Management
Databases
Workforce Analytics
Staff Scheduling
Staffing Analysis
Performance Appraisal
Constructive Feedback
Internal and External Communications
360 Feedback
Logical Approach
Program Management
Cloud Computing
Software As A Service
Sales
Customer Service Operations
Project Management
Business Process Improvement
Customer Marketing
Certifications:
Salesforce.com Administrator
Series 7
Series 63
Series 24
Six Sigma - Green Belt
Business Process Management (Bpm)
Salesforce, License 386217
Financial Industry Regulatory Authority (Finra)
License 386217
Certified Administrator
Series 7
Series 63
Series 24
Six Sigma - Green Belt
Business Process Management (Bpm)
Salesforce, License 386217
Financial Industry Regulatory Authority (Finra)
License 386217
Certified Administrator