Kent E Goodrich

25137 13 Pl south, Tacoma, WA

Non-Profit Organization Management

Starbucks Nov 2007 - Aug 2013
Assistant Director, Inside Sales
Reaching Out With Hope Nov 2007 - Aug 2013
Director
Starbucks Jun 1999 - Nov 2007
Manager, Contact Center Operations
Att Wireless Taiwan Aug 1996 - Sep 1998
Manager, Call Center
Alaska Airlines Apr 1985 - Aug 1996
Reservations Manager

University of Utah 1969 - 1973
Bachelors, Bachelor of Arts, Bachelor of Science, International Relations East High School, Salt Lake City

Call Center
Cross Functional Team Leadership
Performance Management
Customer Satisfaction
Call Centers
Customer Service
Team Management
Leadership
Start Ups
Training
Retail
Team Building
Team Leadership
Coaching
Management
Process Improvement
Sales
Program Management

Poverty Alleviation
Health
Social Services
Economic Empowerment

Certificate of International Relations
University of Utah

25137 13 Pl south, Tacoma, WA

Information Services

Verisk Health Nov 2012 - Sep 2014
Vice President of Information Technology
Xerox Jun 2010 - Nov 2012
Information Management Principal
Mediconnect Apr 2009 - Jun 2010
Vice President of Information Technology
Acs Healthcare Provider Solutions Nov 1998 - Apr 2009
Infrastructure Management Principal
Zions Bank Jan 1995 - Nov 1998
Senior Network Administrator

University of Utah - David Eccles School of Business 1987 - 1994
Bachelors, Bachelor of Science, Accounting, Finance University of Utah 1987 - 1994
Bachelors, Bachelor of Science, Finance

Vendor Management
Data Center
Disaster Recovery
Process Improvement
Management
It Management
Information Technology
Saas
Project Management
Networking
It Strategy
Virtualization
Business Analysis
Microsoft Sql Server
Security
Outsourcing
Sdlc
Sql
Active Directory
Strategic Planning
Sharepoint
Integration
Vmware
Agile Methodologies
Cisco Technologies
Itil
Servers
It Service Management
System Administration
Enterprise Architecture
Healthcare
Compliance
Pci Dss
Pci Standards
Hipaa
It Operations
Hyper V
Business Continuity
Firewalls
Switches
Telecommunications
Brocade
Microsoft Technologies
Palo Alto Networks
Amazon Web Services
Nutanix
Help Desk Support
Lan Wan
Business Process Improvement
Cisco Systems Products

Coaching
Water Skiing
Home Improvement
Photography
Playing Basketball
Camping
Playing Softball

Italian

License Aws-Asa-13693
License M1Enqjrklnr4Cxl8
License 1204
Accredited Configuration Engineer
Certified Sonicwall System Administrator
Pure Accredited Technical Specialist
Pure Accredited Stack Specialist
Nts-2001-I
Amazon Web Services, License Aws-Asa-13693
Palo Alto Networks
Aruba, A Hewlett Packard Enterprise Company
Ekahau, License 1204
Brocade, License M1Enqjrklnr4Cxl8
Pure Storage
Nimble Storage
Dell Sonicwall
Aws Certified Solutions Architect
Aruba Certified Mobility Professional (Acmp)
Ekahau Certified Survey Engineer
Brocade Certified Network Engineer