Inventors:
Kurt W. Piersol - Campbell CA, US
Michael J. Gormish - Redwood City CA, US
John W. Barrus - Menlo Park CA, US
Edward L. Schwartz - Sunnyvale CA, US
Kenneth F. Gudan - Sunnyvale CA, US
Richard D. Kosoglow - Redwood City CA, US
Stephen R. Savitzky - San Jose CA, US
Sergey Chemishkian - Cupertino CA, US
International Classification:
G06F 17/30
G06F 7/00
US Classification:
707705, 707769, 707779, 706 45, 706 46, 706 47
Abstract:
A multi-provider forms processing system with retry upon failure comprises: a plurality of portable computing devices, a plurality of service providers and a paper-like forms server coupled by a network. The paper-like forms server performs the scheduling, routing, logging, verification and billing for the paper-like processing of compound documents. The paper-like forms server comprises a central schedule, a retry module and a billing module. The multi-provider forms processing system is advantageous because it monitors for failure of transactions, automatically issues a retry or replacement transactions and adjusts the billing for the failed transaction. In particular, the central scheduler tracks and determines when transaction failures occur, and based on these failures revises the billing to users and credits to service providers. The central scheduler also monitors the logs for completion as well as restarts, attempts, failure, reworked and re-performed transaction steps and modifies the bills accordingly.