Kenneth R Brodhagen

8437465, May 7, 2013

Mar 30, 2007

11/693814

Jamie Richard Williams - Fleet, GB
Kenneth Richard Brodhagen - Roswell GA, US

Verint Americas, Inc. - Alpharetta GA

H04M 3/00
H04M 5/00

3792661, 37926506, 37911201, 379 671, 370352, 370219, 370412

Systems and methods for capturing communications data are provided. An exemplary method comprises the steps of: establishing connection with a customer center, the customer center being associated with a communications infrastructure; obtaining information that is related to the communications infrastructure, the information obtained being related to a communications protocol that is associated with the communications infrastructure; determining the type of communications protocol based on the information obtained; determining whether the type of communications protocol is supported by a recording system; responsive to determining that the type of communications protocol is supported, receiving communications data using the determined communications protocol; determining whether to record the received communications data; and responsive to determining that the received communications data are to be recorded, recording the received communications data.

20080240399, Oct 2, 2008

Mar 30, 2007

11/693933

Marc Calahan - Woodstock GA, US
Jamie Richard Williams - Fleet, GB
Kenneth Richard Brodhagen - Roswell GA, US
Damian Smith - Epsom, GB
Robert John Barnes - Watford Herts, GB

WITNESS SYSTEMS, INC. - Roswell GA

H04M 7/00

37922001

Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication.

20080244597, Oct 2, 2008

Mar 30, 2007

11/693923

Marc Calahan - Woodstock GA, US
Jamie Richard Williams - Fleet, GB
Kenneth Richard Brodhagen - Roswell GA, US
Damian Smith - Epsom, GB
Robert John Barnes - Watford, GB

WITNESS SYSTEMS, INC. - Roswell GA

G06F 9/46

718104

Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes receiving first data associated with a communication from at least one communications device and receiving second data from a recording resource. Some embodiments include determining whether the at least one communications device is coupled to a recording resource. Some embodiments include matching the communications device to a recording resource and in response to matching, creating an association of the at least one communications device to the recording resource.

20080244686, Oct 2, 2008

Mar 27, 2007

11/691530

Qirong Li - Alpharetta GA, US
Kenneth Richard Brodhagen - Roswell GA, US

WITNESS SYSTEMS, INC. - Roswell GA

G06F 17/00

726 1

Systems and methods for enhancing security of files are provided. A representative method includes: associating information with a file, the information identifying contents of the file; monitoring the information and the file contents; detecting a lack of correlation between the information and the file; and responsive to detecting the lack of correlation, storing information corresponding to a modification of the file separately from the file.

20080306735, Dec 11, 2008

Mar 31, 2008

12/059341

KENNETH RICHARD BRODHAGEN - Roswell GA, US
Mark Alan Goodall - Chichester, GB
Damian Smith - Epsom, GB
Jamie Richard Williams - Fleet, GB

G10L 11/02

704231, 704E11003

Included are systems and methods for indicating presence of data. At least one embodiment of a method includes receiving communications data associated with a communication session and determining at least one point of audio silence in the communications session. Some embodiments include creating tagging data configured to indicate the at least one point of audio silence in the communications session.

20090034436, Feb 5, 2009

May 12, 2008

12/118792

Kenneth Richard Brodhagen - Roswell GA, US
Jamie Richard Williams - Fleet, GB

VERINT AMERICAS INC. - Roswell GA

H04L 12/16

370259

Included are embodiments for providing an interface. At least one embodiment of a method includes receiving communications data associated with a communications session, the communications session facilitated in an Internet Protocol environment and providing an interface for facilitating recording of at least a portion of the communications session, the interface being facilitated in an Internet Protocol format.

20140341360, Nov 20, 2014

May 12, 2014

14/275773

- Alpharetta GA, US
Kenneth Richard Brodhagen - Roswell GA, US

H04M 3/42
H04M 3/51

379 85

Included are embodiments for providing an interface. At least one embodiment of a method includes receiving communications data associated with a communications session, the communications session facilitated in an Internet Protocol environment and providing an interface for facilitating recording of at least a portion of the communications session, the interface being facilitated in an Internet Protocol format.