Kathy L Mortensen

Provo, UT

Financial Services

Sofi
Senior Operations Manager-Lending
Ken Garff Automotive Group Aug 2014 - Aug 2017
Director Ken Garff Service Call Center
Directv Jun 2007 - Jun 2011
Senior Manager
Directv Jul 2000 - Jun 2007
Customer Service Manager

University of Phoenix 1994 - 1996
Utah Valley University

Customer Satisfaction
Customer Service
Customer Retention
Management
Leadership
Training
Team Building
Call Centers
Customer Experience
Quality Assurance
Contact Centers
Team Leadership
Microsoft Office
Mentoring
Automotive
Microsoft Excel
Account Management
Business Process Improvement
Vendor Management
Research
Sales
Operations Management
Customer Relationship Management
Cross Functional Team Leadership
Data Analysis
Process Improvement
Strategic Planning
Business Development
Negotiation
Program Management

Greater Salt Lake City Area

Religious Institutions

DIRECTV

2007 to Present
Sr. Outbound Marketing Manager
DIRECTV

2000 to 2007
Customer Care Manager

University of Phoenix
Salt Lake City, UT
Jan 1992 to Jan 1994
Business Management and Communications