Katheryn E Carnahan

2615 Moon Mountain Dr, Eugene, OR 97403

Outsourcing/Offshoring

First Call Resolution, LLC since Sep 2011
Vice President of Operations
First Call Resolution Sep 2009 - Sep 2011
Senior Director of Operations
CD Baby May 2007 - Sep 2008
Director, Customer Service
Good Elves, LLC Jan 2006 - Dec 2006
Owner/Founder
US Celllular Jan 2004 - Sep 2005
Director, Medford Customer Care Center

Temple University 1987 - 1989
MFA, Art University of California, Santa Cruz 1980 - 1985
BA, Art

Leadership
Call Centers
Customer Satisfaction
Process Improvement
Customer Experience
Management
Team Leadership
Customer Service
Strategy
Vendor Management
Outsourcing
Quality Assurance
Project Management
Call Center
Business Process Improvement
Performance Management
Contact Centers
Sales
Account Management
Data Analysis
E Commerce
Team Building
Sales Operations
Training
Telecommunications
Customer Retention
Cross Functional Team Leadership
Strategic Planning
Operations Management
Program Management
Budgets
Employee Engagement
Crm
Wireless
Bpo
Troubleshooting
Business Process
Coaching
Workforce Management
Integration
Call Center Development
Social Networking
Inventory Management
Retail