Resumes
Resumes
Director, Customer Excellence
View pageLocation:
3175 Light House Way, Saugatuck, MI 49453
Industry:
Consumer Services
Work:
Junk King
Director, Customer Excellence
La Quinta Inns & Suites Nov 2015 - Sep 2018
Quality and Training Manager
Verizon Jul 2003 - Nov 2015
Quality Program Manager
Mci Corporation Jan 2000 - Jun 2003
Quality Supervisor
Mci Corporation May 1995 - Jan 2000
Customer Service Representative and Team Lead
Director, Customer Excellence
La Quinta Inns & Suites Nov 2015 - Sep 2018
Quality and Training Manager
Verizon Jul 2003 - Nov 2015
Quality Program Manager
Mci Corporation Jan 2000 - Jun 2003
Quality Supervisor
Mci Corporation May 1995 - Jan 2000
Customer Service Representative and Team Lead
Education:
Mount Mercy University 2014 - 2016
Masters, Leadership, Organizational Leadership Mount Mercy University 2012 - 2014
Bachelors, Marketing, Business Ft. Myers High School
Mercy College
Davenport University
Masters, Leadership, Organizational Leadership Mount Mercy University 2012 - 2014
Bachelors, Marketing, Business Ft. Myers High School
Mercy College
Davenport University
Skills:
Call Center
Liason Between Various Stakeholders
Adaptability
Leadership
Negotiate Scope
Identifying Trends
Project Planning
Organize Projects
Assess Project Results
Communication
Client Focused
Good Judgment and Dependability
Initiative and Sense of Urgency
High Quality Standards
Ms Office
Program Delivery Management
Effective Meetings
Effective Presentations
Concept Creation
Collaborative Problem Solving
Crm
Call Centers
Process Improvement
Cross Functional Team Leadership
Microsoft Office
Program Management
Telecommunications
Sales Operations
Project Management
Vendor Management
Team Leadership
Team Building
Training
Management
Business Process Improvement
Contact Centers
Customer Service
Customer Relationship Management
Liason Between Various Stakeholders
Adaptability
Leadership
Negotiate Scope
Identifying Trends
Project Planning
Organize Projects
Assess Project Results
Communication
Client Focused
Good Judgment and Dependability
Initiative and Sense of Urgency
High Quality Standards
Ms Office
Program Delivery Management
Effective Meetings
Effective Presentations
Concept Creation
Collaborative Problem Solving
Crm
Call Centers
Process Improvement
Cross Functional Team Leadership
Microsoft Office
Program Management
Telecommunications
Sales Operations
Project Management
Vendor Management
Team Leadership
Team Building
Training
Management
Business Process Improvement
Contact Centers
Customer Service
Customer Relationship Management
Interests:
Cooking
Canoeing
Hiking
Biking
Continued Education
Running
Reading Novels
Time With Family
Canoeing
Hiking
Biking
Continued Education
Running
Reading Novels
Time With Family
Languages:
English