Resumes
Resumes
Quality Assurance Manager
View pageLocation:
Los Angeles, CA
Industry:
Insurance
Work:
21st Century Insurance since 1997
Call Center Manager
21st Century Aug 1989 - Feb 1997
Supervisor
Call Center Manager
21st Century Aug 1989 - Feb 1997
Supervisor
Education:
International Customer Management Institute 2006 - 2006
CIAC-Certified Operations Manager Los Angeles Pierce College 1985
Associate of Arts
CIAC-Certified Operations Manager Los Angeles Pierce College 1985
Associate of Arts
Skills:
Call Centers
Leadership
Team Building
Management
Call Center
Crm
Insurance
Customer Service
Customer Satisfaction
Process Improvement
Customer Retention
Operations Management
Coaching
Performance Management
Project Management
Vendor Management
Employee Relations
Visio
Time Management
Customer Experience
Sdlc
Customer Acquisition
Business Process Improvement
Contact Centers
Customer Relationship Management
Software Development Life Cycle
Leadership
Team Building
Management
Call Center
Crm
Insurance
Customer Service
Customer Satisfaction
Process Improvement
Customer Retention
Operations Management
Coaching
Performance Management
Project Management
Vendor Management
Employee Relations
Visio
Time Management
Customer Experience
Sdlc
Customer Acquisition
Business Process Improvement
Contact Centers
Customer Relationship Management
Software Development Life Cycle
Karen Nivens
View pageCall Center Manager Experienced In Call Center Technologies, Process Improvement, Developing And Managing Employees
View pagePosition:
Call Center Manager at 21st Century Insurance
Location:
Greater Los Angeles Area
Industry:
Insurance
Work:
21st Century Insurance since 1997
Call Center Manager
21st Century Aug 1989 - Feb 1997
Supervisor
Call Center Manager
21st Century Aug 1989 - Feb 1997
Supervisor
Education:
International Customer Management Institute 2006 - 2006
CIAC-Certified Operations Manager Los Angeles Pierce College 1985
Associate of Arts
CIAC-Certified Operations Manager Los Angeles Pierce College 1985
Associate of Arts