Resumes
Resumes

Service Delivery Quality Manager
View pageLocation:
1001 28Th St south, Fargo, ND 58102
Industry:
Hospitality
Work:
American Express - Spokane, Washington Area since Sep 2012
Manager, Organizational Effectiveness
Red Lion Hotels - Spokane, Washington Area Apr 2011 - Sep 2012
Vice President, Hospitality Solutions
Red Lion Hotels Corporation - Spokane, Washington Area Jul 2000 - Apr 2011
Director, Hospitality Systems and Central Reservations
TicketsWest, A Division of Red Lion Hotels Corporation Jul 2000 - Apr 2011
Director, Operations
Softbrands (formerly Hotel Information Systems) Feb 1997 - Dec 1998
Project Manager
Manager, Organizational Effectiveness
Red Lion Hotels - Spokane, Washington Area Apr 2011 - Sep 2012
Vice President, Hospitality Solutions
Red Lion Hotels Corporation - Spokane, Washington Area Jul 2000 - Apr 2011
Director, Hospitality Systems and Central Reservations
TicketsWest, A Division of Red Lion Hotels Corporation Jul 2000 - Apr 2011
Director, Operations
Softbrands (formerly Hotel Information Systems) Feb 1997 - Dec 1998
Project Manager
Education:
Gonzaga University 2007 - 2009
Eastern Washington University 1992 - 1996
Eastern Washington University 1992 - 1996
Skills:
Team Building
Leadership
Training
Management
Customer Service
Hospitality
Project Management
Employee Engagement
Change Management
Budgets
Process Improvement
Call Centers
Customer Satisfaction
Hotels
Hospitality Industry
Employee Training
Operations Management
Revenue Analysis
Program Management
Call Center
Leadership Development
Event Management
Social Media
Hospitality Management
Team Leadership
Event Planning
Public Speaking
Servant Leadership
Budgeting
Hotel Management
Time Management
Social Networking
Recruiting
Organizational Development
Training and Development
English Grammar
Mentoring
Coaching
Hiring
Seminar Speaker
Relationship Development
Teamwork
Interviewing
Donations
Professional Networking
Business Strategy
Project Implementation
Proofreading
Customer Relations
Philanthropy
Leadership
Training
Management
Customer Service
Hospitality
Project Management
Employee Engagement
Change Management
Budgets
Process Improvement
Call Centers
Customer Satisfaction
Hotels
Hospitality Industry
Employee Training
Operations Management
Revenue Analysis
Program Management
Call Center
Leadership Development
Event Management
Social Media
Hospitality Management
Team Leadership
Event Planning
Public Speaking
Servant Leadership
Budgeting
Hotel Management
Time Management
Social Networking
Recruiting
Organizational Development
Training and Development
English Grammar
Mentoring
Coaching
Hiring
Seminar Speaker
Relationship Development
Teamwork
Interviewing
Donations
Professional Networking
Business Strategy
Project Implementation
Proofreading
Customer Relations
Philanthropy
Interests:
Children
Civil Rights and Social Action
Environment
Education
Human Rights
Animal Welfare
Civil Rights and Social Action
Environment
Education
Human Rights
Animal Welfare
Languages:
French
Certifications:
Servant Leadership
Change Management Certificate
Change Management Certificate
