Judith A Baine

6400 Expressway northwest, Oklahoma City, OK 73132

Consumer Services

ACS, a Xerox Company - Yukon, OK since Apr 2011
Customer Care Assistant
Sprint Apr 2005 - Dec 2010
Operations Supervisor, Technical Support

Southwestern Christian University 1993 - 1994
Mid America Technology Center 1990 - 1992
Word of Life Christian Academy 1989 - 1992

Call Centers
Training
Customer Satisfaction
Customer Service
Management
Customer Experience
Coaching
Vendor Management
Process Improvement
Cross Functional Team Leadership
Telecommunications
Workforce Management
Customer Retention
Troubleshooting
Operations Management
Team Leadership
Leadership
Team Building
Wireless
Call Center
Team Management
Supervisory Skills
Strategic Planning
Program Management
Outsourcing
Employee Relations
Instructor Led Training
Invoicing
Applicant Tracking Systems
Bpo
Powerpoint
Microsoft Office
Change Management
Call Center Development
Analysis
Time Management
Telephone Skills
Public Speaking
Employee Training
Performance Management
Microsoft Excel
Outlook
Health Insurance
Appointment Scheduling
Hipaa

Deaconess Hospital

Aug 2013 to 2000
Health Unit Coordinator
Xerox

Apr 2011 to 2000
Supervisor--Technical Support/Customer Service
WalMart
Oklahoma
Aug 2011 to Jan 2012
Pharmacy Cashier
Sprint

Nov 2008 to Dec 2010
Supervisor--Technical Support/Customer Service
Sprint

Jul 2007 to Nov 2008
Quality Analyst
Sprint

Jan 2006 to Jul 2007
Outbound Technical Support
Sprint

Apr 2005 to Dec 2005
Inbound Technical Support
Data Modes, Inc
Oklahoma City, OK
Dec 1999 to Dec 2000
Receptionist
WalMart
Oklahoma City, OK
Jun 1997 to Dec 1999
Customer Service Representative
Cornerstone Press
Lexington, OK
Jul 1993 to Jun 1997
Receptionist/Typesetter

Mid America Technology Center
Wayne, OK
Jan 1990 to Jan 1992
Business and Office Educaiton
Word of Life Christian Academy
Dibble, OK
Jan 1989 to Jan 1992
Diploma