Location:
256 Atlantic Ave, Marblehead, MA 01945
Industry:
Telecommunications
Work:
Verizon
Project Operations Manager
Verizon Apr 1, 2014 - Jan 1, 2015
Retention Manager
Verizon Apr 1, 2014 - Jan 1, 2015
Field Operations Manager
Verizon 2004 - Apr 2014
Fios Installation and Repair Manager
Verizon Feb 1, 1997 - Feb 1, 2004
Splice Service Technician, Outside Plant Technician
Education:
Indiana State University 1989 - 2001
Bachelors, Bachelor of Science, Business Administration, Management, Business Administration and Management
Emmanuel College (Boston)
Skills:
Telecommunications
Customer Service
Program Management
Vendor Management
Management
Project Management
Team Leadership
Cross Functional Team Leadership
Troubleshooting
Call Centers
Customer Satisfaction
Networking
Project Planning
Product Management
Benchmarking
Contract Negotiation
Quality Assurance
Process Improvement
Strategic Planning
Training
Strategy
Microsoft Office
Business Process Improvement
Organizational Leadership
Contact Centers