John Steven Cappi

21603 Long Castle Dr, Spring, TX 77388

Oil & Energy

Vopak Feb 2018 - Sep 2018
Regional Change Manager
Vopak Feb 1, 2014 - Feb 2018
Sme - Americas - Moves Project
Vopak Terminal Deer Park Nov 2008 - Feb 2014
Customer Service Manager Gulf Coast
Vopak Nov 2008 - Feb 2014
Subject Matter Expert
Unitedhealth Group May 1, 2008 - Jul 1, 2008
Director of Call Operations

University of New Hampshire 1982 - 1986
Bachelors, Bachelor of Science, Mathematics, Computer Science University of New Hampshire
Bachelors, Bachelor of Arts

Management
Microsoft Office
Microsoft Excel
Leadership
Microsoft Word
Powerpoint
Research
Training
Process Improvement
Project Management
Call Centers
Leadership Development
Logistics
Team Building
Budget Management
Change Management
Project Planning
Team Leadership
Customer Service
Business Strategy
Strategic Planning
Sales
Business Process Improvement
Windows
Risk Management
Contract Management
Operations Management
Strategy
Performance Management
Outsourcing
Customer Experience
Forecasting
Budgets
Quality Assurance
Supply Chain Management
Telecommunications
Six Sigma
Coaching
Integration
Supply Chain
Customer Satisfaction
Vendor Management
Account Management
Analysis
Operational Excellence
Data Analysis
Logistics Management
Employee Relations
Troubleshooting
Sales Management
Cross Functional Team Leadership
Time Management
Crm
Business Analysis
Procurement
Complaint Management
Workforce Management
Cost Reduction
Customer Relations
Problem Solving

English

Yellow Belt Certified