US Patent:
20120185400, Jul 19, 2012
Inventors:
Melissa Kay Van Leuven - Avondale AZ, US
Kimberly Diane Dewberry - Charlotte NC, US
Catherine Stokes Pullen - Mount Holly NC, US
Joann D. Donlan - Chapin SC, US
David Thomas Heagney - Charlotte NC, US
Assignee:
BANK OF AMERICA CORPORATION - Charlotte NC
International Classification:
G06Q 10/00
Abstract:
Methods, computer readable media, and apparatuses for processing refund requests are presented. According to one or more aspects, a first user interface may be displayed via which a user may select a fee category and a date range corresponding to a customer request for a fee refund. In response to receiving first user input, a second user interface may be displayed via which one or more fees may be selected for refunding to the customer and via which one or more reasons for the refund may be specified. In response to receiving second user input, a refund decision specifying whether the selected fees are to be refunded to the customer may be displayed.