Resumes
Resumes
James Riosa Phones & Addresses
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Moscow, ID
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Red Lodge, MT
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Charlottesville, VA
Publications
Us Patents
System And Method Of Managing Events On Multiple Problem Ticketing System
View pageUS Patent:
20070112947, May 17, 2007
Filed:
Nov 15, 2005
Appl. No.:
11/274841
Inventors:
Eric Anderson - Friendswood TX, US
Kenneth Becker - Brandon FL, US
Rhonda Childress - Austin TX, US
James Riosa - Charlottesville VA, US
Sandra Schlosser - Austin TX, US
Kenneth Becker - Brandon FL, US
Rhonda Childress - Austin TX, US
James Riosa - Charlottesville VA, US
Sandra Schlosser - Austin TX, US
International Classification:
G06F 15/173
US Classification:
709223000
Abstract:
The “Multiple Problem Ticket Creation Tool” (MPTCT) creates problem tickets on a network connected by an enterprise services bus having servers on the network with different problem ticketing systems. The MPTCT receives an original problem ticket, converts the original problem ticket to an XML or other format, determines which problem ticketing system is responsible for fixing the problem, determines which problem ticketing system are affected by the problem, creates an authoritative ticket on the responsible problem ticketing system, creates an informational ticket on every ticketing system affected by the problem, maps a tracking number between the original problem ticket and the related problem tickets created on other problem ticketing systems, tracks callbacks from each problem ticketing system, updates each related problem ticket with the callback information, and closes each related informational problem ticket and the original problem ticket when the authoritative problem ticket is closed.