Jill N Kotara

Lubbock, TX

Executive Office

Business Support
Business Support
Aig Retirement Services Oct 2014 - Jan 2019
Senior Project Coordinator
Texas Department of Family and Protective Services Jun 2013 - Aug 2014
Child Protective Services Investigator
Sitel Feb 2012 - Feb 2013
Process Improvement Program Manager
International Paper Feb 2005 - Jul 2011
Process Improvement Manager

Western Kentucky University 2008 - 2008
West Texas A&M University 2002 - 2004
Bachelors, Bachelor of Business Administration, Business Administration, Management, Business Administration and Management

Process Improvement
Six Sigma
Continuous Improvement
Root Cause Analysis
Management
Change Management
Operational Excellence
Business Process Improvement
Lean Manufacturing
Process Engineering
Quality Management
Cross Functional Team Leadership
Team Building
Operations Management
Project Management
Dmaic
Team Leadership
Value Stream Mapping
Business Process Mapping
Key Performance Indicators
Kaizen
Supply Chain
Leadership
Program Management
Manufacturing
Customer Service
Analysis
Written Communication
Strategic Thinking
Microsoft Excel
Expense Reports
Administrative Assistance
Organization Skills
Office Administration
Professional Communication
Microsoft Office
Microsoft Word
Microsoft Powerpoint
Microsoft Outlook
Adobe Captivate Prime

Department of Family Protective Services

Aug 2013 to 2000
Investigator II
Sitel Operating Corporation
Amarillo, TX
Feb 2012 to Feb 2013
Process Improvement Program Manager
International Paper
Amarillo, TX
Feb 2005 to Jul 2011
Process Improvement Manager
Human Resource

1999 to 2005
Office Manager

West Texas A&M University
Canyon, TX
Dec 2004
Bachelor of Business Administration

Project Management, Six Sigma Certified, Performance Tracking, Quality Assurance, Training and Development, Conflict Resolution, Employee Retention, Cross-Functional Team Development, Active Listening, Strategic Planning

Sitel
Amarillo, TX
Feb 2012 to Feb 2013
Process Improvement Manager
International Paper
Amarillo, TX
Feb 2005 to Jul 2011
Process Improvement Manager
Prism Hotel Management
Amarillo, TX
Mar 1999 to Feb 2005
Human Resource/Office Manager

West Texas A&M University
Canyon, TX
2002 to 2004
BBA in Business

MS Office (Word, Excel, Power Point, Outlook), MS Access, Statistical Software (Minitab), Visual Basic Applications, Six Sigma Green Belt, Introduction to Human Resource, Business Ethics, Business Communication