Jessica M Mock

1520 Kensington Rd, Oak Brook, IL 60523

Transportation/Trucking/Railroad

Navistar Inc
Salesforce Technical Consultant
Truckstop.com Sep 2016 - Oct 2017
Salesforce Administrator
Keystone Business Services, Netsuite Solution Provider May 2014 - Aug 2016
Customer Success Manager
Becker Professional Education Feb 2011 - May 2014
Crm System Administrator and Analyst Ii
Becker Professional Education May 2007 - Feb 2011
Inventory and Fulfillment Coordinator

Keller Graduate School of Management of Devry University 2010 - 2012
Masters, Management Devry University 2006 - 2010
Bachelors, Bachelor of Science Morton College 2004 - 2006
Associates, Applied Science

Crm
Html
Oracle Crm
Customer Service
Microsoft Office
System Administration
Salesforce.com
Css
Web Content Management
Problem Solving
Quality Assurance
Analysis
Crm Integration
Business Requirements
Visio
Sql
Dreamweaver
Photoshop
Illustrator
Requirements Gathering
Application Support
C++
Ms Project
Notepad++
Access
Netsuite
Email Marketing
Customer Surveys
Workflow Management
E Commerce
Relationship Building
Nonprofits
Salesforce.com Consulting
Consulting
Thought Leadership
Zuora
Verbal and Written Communicator
Best Practices
Apex Data Loader
Salesforce.com Administration
Salesforce Training
Salesforce.com Implementation
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Process Automation
Marketing Automation
Pardot
Data Management
Online Campaign Management
Time Management
Analytics
Strategic Planning
Pay Close Attention To Detail
Energetic Team Player

Spanish

Information Systems Management
Micro Computer Programming Applications
Micro Computer Business Systems
License 2880
Netsuite, License 2880

Chicago, IL

Retail

Walmart
Asset Protection Manager
Walmart Sep 2011 - May 2013
Zone Supervisor  Front-End
Walmart Aug 2010 - Aug 2011
Training Coordinator
Walmart Jan 2004 - 2010
Sales Associate

Investments
Sales

Ccchs Tutor Explain
Ccchs Tutor
Explain

Veterinary

Chicago, IL

Greater Chicago Area

Education Management

Becker Professional Education

Feb 2011 to 2000
CRM System Administrator/Analyst II
Becker Professional Education
Downers Grove, IL
May 2007 to Feb 2011
Inventory and Fulfillment Coordinator
Contracting

Sep 2004 to May 2007
Varies Contracting Administrative Position
Comcast
Mount Prospect, IL
Sep 2000 to Sep 2004
Administrative/Customer Service Support
Plaza Medical Center
Berwyn, IL
Feb 1997 to Feb 2004
Executive Assistant

Keller Graduate School of Management
Downers Grove, IL
2012
Master of Information System Management
DeVry University
Chicago, IL
2010
Bachelor of Science in Computer Information System
Morton College
Cicero, IL
2006

Analytical Skills, Written/Verbal Communication Skills, Determining Business Needs, Requirements Gathering Problem Solving, Time Management, Team Player Attention to Detail, Strategic Planning, Project Management, Relationship Builder, Implements Best Practices, System Administrator/Support