Jessica A Geleng

330 Villa St, Mountain View, CA 94041

Banking

Silicon Valley Bank
Customer Experience Manager
Three Ireland Aug 2015 - Jun 2018
Loyalty and Customer Experience Project Manager
Virgin Media Ireland Oct 2014 - Aug 2015
Business Analyst-Mobile Customer Experience
Eircom Jul 2014 - Oct 2014
Go To Market Release Manager
Eircom Apr 2013 - Nov 2013
Customer Experience Gold Standard Specialist

Dublin Business School 2015 - 2015
Master of Science, Masters, Project Management University of California, Riverside 2004 - 2008
Bachelors, Bachelor of Arts, Psychology

Customer Experience
Telecommunications
Management
Customer Service
Team Leadership
Mobile Devices
Account Management
System Administration
Project Management
Coaching
Teamwork
Process Improvement
New Business Development
Call Centers
Microsoft Office
Leadership
Salesforce.com
Contact Centers
Customer Relationship Management
Sales Support
Administration
Sales Operations
Business Development
Business Process Improvement
Sales Order Processing
Vetting
Customer Acquisition
Data Analysis
Strategy
Team Management
Research Project Management
Project Execution
Target Oriented
Multi Channel Marketing
Data Entry
Customer Relations
Excel
Problem Solving
Cloud Computing
Customer Retention
Marketing Strategy
Change Management
Customer Satisfaction
Product Development
Product Management

Health

English

Certified Mental Health Matters Facilitator
Certified Facilitator: Wellness Recovery Action Plan
Certified Mental Health Support Specialist
Certified Mentor