Resumes
Resumes
Service Provider Support Manager At Apple
View pagePosition:
Service Provider Support Manager at Apple
Location:
Austin, Texas Area
Industry:
Consumer Electronics
Work:
Apple - Austin, Texas Area since Aug 2012
Service Provider Support Manager
Microsoft - Redmond May 2011 - Jul 2012
Service Delivery Manager – Consumer Online & Social Media
Microsoft - Redmond, US Dec 2007 - Apr 2011
Service Delivery Manager – Anti Piracy and Product Activation
Grundfos CBS, Inc. Dec 2006 - Oct 2007
Applications Engineer
Hugo Vogelsang Maschinenbau GmbH Nov 2004 - Dec 2006
Export Sales Manager
Service Provider Support Manager
Microsoft - Redmond May 2011 - Jul 2012
Service Delivery Manager – Consumer Online & Social Media
Microsoft - Redmond, US Dec 2007 - Apr 2011
Service Delivery Manager – Anti Piracy and Product Activation
Grundfos CBS, Inc. Dec 2006 - Oct 2007
Applications Engineer
Hugo Vogelsang Maschinenbau GmbH Nov 2004 - Dec 2006
Export Sales Manager
Education:
University of Applied Sciences of Goettingen, Germany 1999 - 2003
Bachelor of Science, Industrial Engineering
Bachelor of Science, Industrial Engineering
Skills:
Process Improvement
Vendor Management
Service Delivery
Outsourcing
Social Media
Industrial Engineering
Customer Service
Customer Satisfaction
Customer Loyalty
Operations Management
Budgeting
Forecasting
Foreign Languages
International Sales
Inside Sales
Sales
Vendor Management
Service Delivery
Outsourcing
Social Media
Industrial Engineering
Customer Service
Customer Satisfaction
Customer Loyalty
Operations Management
Budgeting
Forecasting
Foreign Languages
International Sales
Inside Sales
Sales
Languages:
English
German
French
German
French
Certifications:
COPC Certified Professional
Certified ISO9000 Internal Auditor
Certified ISO14000 Environmental Auditor
Certified ISO9000 Internal Auditor
Certified ISO14000 Environmental Auditor
Support Manager - Americas
View pageLocation:
Austin, TX
Industry:
Computer Software
Work:
Snow Software
Support Manager - Americas
Golden Frog, Gmbh May 2014 - Mar 2018
Director of Support, Interim Director of Product
Apple Aug 2012 - Sep 2013
Manager, Service Provider Support
Microsoft May 2011 - Jul 2012
Service Delivery Manager  Consumer Online and Social Media
Microsoft Dec 2007 - Apr 2011
Service Delivery Manager  Anti Piracy and Product Activation
Support Manager - Americas
Golden Frog, Gmbh May 2014 - Mar 2018
Director of Support, Interim Director of Product
Apple Aug 2012 - Sep 2013
Manager, Service Provider Support
Microsoft May 2011 - Jul 2012
Service Delivery Manager  Consumer Online and Social Media
Microsoft Dec 2007 - Apr 2011
Service Delivery Manager  Anti Piracy and Product Activation
Education:
University of Applied Sciences of Goettingen, Germany 1999 - 2003
Bachelors, Bachelor of Science, Industrial Engineering
Bachelors, Bachelor of Science, Industrial Engineering
Skills:
Vendor Management
Customer Satisfaction
Cross Functional Team Leadership
Process Improvement
Program Management
Outsourcing
Management
Telecommunications
Service Delivery
Operations Management
Customer Service
Cloud Computing
Business Intelligence
Project Management
Team Leadership
Saas
Strategy
Call Centers
Product Management
Budgets
Enterprise Software
Sales
Six Sigma
Customer Loyalty
Forecasting
International Sales
Technical Support
Social Media
Industrial Engineering
Budgeting
Foreign Languages
Inside Sales
Business Process Improvement
Leadership
Customer Relationship Management
Team Management
Agile Methodologies
Customer Satisfaction
Cross Functional Team Leadership
Process Improvement
Program Management
Outsourcing
Management
Telecommunications
Service Delivery
Operations Management
Customer Service
Cloud Computing
Business Intelligence
Project Management
Team Leadership
Saas
Strategy
Call Centers
Product Management
Budgets
Enterprise Software
Sales
Six Sigma
Customer Loyalty
Forecasting
International Sales
Technical Support
Social Media
Industrial Engineering
Budgeting
Foreign Languages
Inside Sales
Business Process Improvement
Leadership
Customer Relationship Management
Team Management
Agile Methodologies
Interests:
Children
Economic Empowerment
Science and Technology
Human Rights
Health
Economic Empowerment
Science and Technology
Human Rights
Health
Languages:
English
German
French
German
French
Certifications:
Copc Certified Professional
Certified Iso9000 Internal Auditor
Certified Iso14000 Environmental Auditor
Certified Iso9000 Internal Auditor
Certified Iso14000 Environmental Auditor