Resumes
Resumes
Systems Analyst Lead At Starbucks
View pagePosition:
Systems Analyst Lead at Starbucks
Location:
Greater Seattle Area
Industry:
Information Technology and Services
Work:
Starbucks since Sep 2012
Systems Analyst Lead
Microsoft Jan 2012 - Aug 2012
SharePoint Online Live-Site Problem Manager
T-Mobile Mar 2010 - Dec 2011
Problem Manager
CGI Jun 2009 - Mar 2010
Incident & Problem Manager - Russell Investments
Logicalis Mar 2009 - May 2009
Consultant
Systems Analyst Lead
Microsoft Jan 2012 - Aug 2012
SharePoint Online Live-Site Problem Manager
T-Mobile Mar 2010 - Dec 2011
Problem Manager
CGI Jun 2009 - Mar 2010
Incident & Problem Manager - Russell Investments
Logicalis Mar 2009 - May 2009
Consultant
Education:
Seattle University Aug 1997 - Jun 1998
MA, Education University of Washington Sep 1993 - Jun 1997
BA, English
MA, Education University of Washington Sep 1993 - Jun 1997
BA, English
Skills:
ITIL
IT Service Management
Incident Management
Problem Analysis
Change Management
Service Desk
IT Management
Process Engineering
Process Mapping
Gap Analysis
Process Improvement
Policy/Procedure Development
Service Improvement
BMC Remedy
SLA
OLA
SLM
Six Sigma
Sla
Problem Management
Service Management
Program Management
SDLC
Visio
Business Analysis
Requirements Gathering
SharePoint
Business Process
Management
Leadership
Vendor Management
Integration
IT Operations
Service Delivery
Information Technology
Technical Support
System Deployment
IT Service Management
Incident Management
Problem Analysis
Change Management
Service Desk
IT Management
Process Engineering
Process Mapping
Gap Analysis
Process Improvement
Policy/Procedure Development
Service Improvement
BMC Remedy
SLA
OLA
SLM
Six Sigma
Sla
Problem Management
Service Management
Program Management
SDLC
Visio
Business Analysis
Requirements Gathering
SharePoint
Business Process
Management
Leadership
Vendor Management
Integration
IT Operations
Service Delivery
Information Technology
Technical Support
System Deployment
Jason Wales
View pageLocation:
United States