US Patent:
20130301431, Nov 14, 2013
Inventors:
Steven J. Izzo - Chatham NJ, US
Janet Nici - Holmdel NJ, US
Vanita Katkar - Whitehouse Station NJ, US
International Classification:
H04L 12/26
Abstract:
A service quality metrics selection capability is presented. The selection of service quality metrics for a service may include selecting a plurality of candidate service quality metrics for a service from a set of available service quality metrics, associating each of the candidate service quality metrics with a respective one of a plurality of user experience categories and a respective one of a plurality of service user functions of the service, and selecting at least a portion of the candidate service quality metrics to be associated with the service. The selection of candidate service quality metrics to be associated with the service produces a set of selected service quality metrics for the service, which may be used to manage service quality assurance for the service.