Inger K Nordby

Abilene, TX

Machinery

New Era Cap - Buffalo/Niagara, New York Area since Mar 2013
Sr. Customer Service Leader
Honeywell Process Solutions - Phoenix, Arizona Area Jan 2011 - Jan 2013
Customer Service Manager
Honeywell - Golden Valley, MN Sep 2007 - Dec 2010
OEM Combustion Channel Manager
Honeywell - Golden Valley, MN Feb 2006 - Sep 2007
Sales Project Leader
Honeywell - Golden Valley, MN Aug 2003 - Jan 2006
Customer Care Team Leader

University of North Carolina at Greensboro 1993 - 1995
University of Arizona 1989 - 1993

Leadership
Management
Sales
Cross Functional Team Leadership
Process Improvement
Call Centers
Marketing
Customer Service
Product Development
Strategic Planning
Strategy
Sales Management
Account Management
Product Management
Crm
Team Building
Project Management
Customer Satisfaction
B2B
Vendor Management
Customer Retention
Product Marketing
Sales Process
Pricing
Six Sigma
Customer Experience
Salesforce.com
Training
Operations Management
Team Leadership
Sales Operations
Call Center
Coaching
Sap
Business Development
Marketing Strategy
Employee Learning and Development
Cost Reduction Strategies
Order Fulfillment
Order Management
Siebel
Oracle
Microsoft Excel
Microsoft Office
Avaya Technologies
Retail
Budgets

Six Sigma Green Belt
Product Marketing
Salesforce.com Administrator
Strategic Marketing
Finance For Non-Financial Managers

HONEYWELL PROCESS SOLUTIONS
Phoenix, AZ
Jan 2011 to Jan 2013
Customer Service Manager - Americas
HONEYWELL - ECC
Golden Valley, MN
Feb 2006 to Dec 2010
OEM Channel Manager
HONEYWELL - ECC
Golden Valley, MN
Feb 2006 to Sep 2007
Sales Project Leader
HONEYWELL - ECC
Golden Valley, MN
Aug 2003 to Jan 2006
Customer Care Team Leader
eFunds (acquired by FIS)
Scottsdale, AZ
Nov 2000 to Aug 2003
Call Center Manager
Deluxe
Phoenix, AZ
Aug 1997 to Nov 2000
Call Center Manager

University of North Carolina
Greensboro, NC
1993 to 1995
MM in Music, Vocal Performance
University of Arizona
Tucson, AZ
1989 to 1993
BM in Music, Vocal Performance

Call Center Management, Customer Service Management, Performance Management, Project Management, Call Scripting, Capacity Planning, Lean Methodologies, Six Sigma Green Belt, Key Client Management, Call Center Metrics, Saleforce.com administrator, SAP, Oracle, Siebel, Microsoft Office Suite, CMS/Avaya, AT&T Route It