Ines Olujic

Salt Lake City, UT

Computer Software

Incontact
Technical Account Manager Ii
Goldman Sachs Nov 18, 2013 - Mar 2017
Administrative Assistant and Project Manager
Css Corp Jun 2013 - Nov 15, 2013
Operations Manager
Xerox Jan 2011 - Jun 2013
Executive Assistant To Regional Vice President
Xerox Sep 2009 - Dec 2010
Workforce Manager

University of Utah 2008 - 2012
Bachelors, Bachelor of Arts, Political Science Taylorsville High School

Leadership
Management
Process Improvement
Vendor Management
Call Centers
Customer Service
Training
Team Leadership
Human Resources
Team Building
Performance Management
Outsourcing
Bpo
Customer Experience
Operations Management
Program Management
Crm
Business Process Improvement
Employee Relations
Customer Satisfaction
Project Management
Coaching
Analysis
Employee Training
Team Management
Cross Functional Team Leadership
Recruiting
Call Center
Workforce Management
Change Management
Microsoft Office
Applicant Tracking Systems
Account Management
Strategic Planning
Payroll
Business Strategy
Outlook
Sharepoint
Salesforce.com
Customer Retention
Strategy
Business Analysis
Taleo
Forecasting
Peoplesoft

Politics
Science and Technology
Economic Empowerment

German
Bosnian
English
Croatian

Xerox Commercial Solutions, LLC

Jul 2007 to 2000
Executive Administrative Assistant to Regional Vice President
Xerox Commercial Solutions, LLC

Jul 2007 to 2000
Workforce Manager
Xerox Commercial Solutions, LLC

Jul 2007 to 2000
Customer Care Operations Manager
Xerox Commercial Solutions, LLC

Jul 2007 to 2000
Customer Care Supervisor

University of Utah
2008 to 2012
BA in Political Science
Taylorsville High School
High School Diploma