Resumes
Resumes
Senior Customer Success Manager
View pageLocation:
Phoenix, AZ
Industry:
Computer Software
Work:
IntraLinks - San Francisco Bay Area since Dec 2011
Customer Service Manager/Project Manager
Vantage Data Centers Jan 2011 - Dec 2011
IT Support Analyst
Devcon Construction Nov 2010 - Jan 2011
Help Desk Technician
Pomeroy IT Solutions Jun 2010 - Oct 2010
PC Tech Refresh Technical Lead
Sybase Apr 2009 - Feb 2010
Consultant
Customer Service Manager/Project Manager
Vantage Data Centers Jan 2011 - Dec 2011
IT Support Analyst
Devcon Construction Nov 2010 - Jan 2011
Help Desk Technician
Pomeroy IT Solutions Jun 2010 - Oct 2010
PC Tech Refresh Technical Lead
Sybase Apr 2009 - Feb 2010
Consultant
Education:
University of Central Texas 1991 - 1993
Tarleton State University 1989 - 1993
Tarleton State University 1989 - 1993
Skills:
Project Coordination
Documentation
Troubleshooting
Computer Hardware
Customer Relations
Problem Solving
Windows
Microsoft Office
Integration
Customer Service
System Administration
Operating Systems
Vendor Management
Process Improvement
Requirements Analysis
Security
Software Documentation
Technical Support
Software Implementation Management
Technical Training
Software Implementation
Windows 7
Networking
Servers
Management
Cisco Technologies
Business Process Improvement
Data Center
Enterprise Software
Documentation
Troubleshooting
Computer Hardware
Customer Relations
Problem Solving
Windows
Microsoft Office
Integration
Customer Service
System Administration
Operating Systems
Vendor Management
Process Improvement
Requirements Analysis
Security
Software Documentation
Technical Support
Software Implementation Management
Technical Training
Software Implementation
Windows 7
Networking
Servers
Management
Cisco Technologies
Business Process Improvement
Data Center
Enterprise Software
Interests:
Politics
Education
Environment
Science and Technology
Arts and Culture
Health
Education
Environment
Science and Technology
Arts and Culture
Health
Ilene Marlett Phoenix, AZ
View pageWork:
Intralinks
Client Services Manager
Vantage Data Centers
Santa Clara, CA
Jan 2011 to Sep 2011
IT Support Analyst
Devcon Construction
Nov 2010 to Jan 2011
Help Desk Analyst
Pomeroy IT Solutions
Jun 2010 to Oct 2010
PC Tech Refresh Technical Lead
Sybase
Dublin, CA
Apr 2009 to Feb 2010
Service Desk Analyst (contractor)
Seagate Company
Emeryville, CA
Aug 2008 to Jan 2009
Vault Manager/Technical Account Manager
Association Management Solutions
Fremont, CA
Dec 2007 to Aug 2008
Technical Coordinator
Avatier Corporation
San Ramon, CA
Jul 2007 to Nov 2007
Sr. Support Analyst
Performant Financial Corp
Livermore, CA
Sep 2005 to Jun 2007
Sr. PC/Network Technician
Byer California
San Francisco, CA
Oct 2001 to Sep 2005
PC and System Support Administrator
Clorox Services Company
Oakland, CA
1997 to 2001
IS Analyst
PG&E
San Francisco, CA
1994 to 1997
Sr. Desktop Support Analyst (contractor)
Client Services Manager
Vantage Data Centers
Santa Clara, CA
Jan 2011 to Sep 2011
IT Support Analyst
Devcon Construction
Nov 2010 to Jan 2011
Help Desk Analyst
Pomeroy IT Solutions
Jun 2010 to Oct 2010
PC Tech Refresh Technical Lead
Sybase
Dublin, CA
Apr 2009 to Feb 2010
Service Desk Analyst (contractor)
Seagate Company
Emeryville, CA
Aug 2008 to Jan 2009
Vault Manager/Technical Account Manager
Association Management Solutions
Fremont, CA
Dec 2007 to Aug 2008
Technical Coordinator
Avatier Corporation
San Ramon, CA
Jul 2007 to Nov 2007
Sr. Support Analyst
Performant Financial Corp
Livermore, CA
Sep 2005 to Jun 2007
Sr. PC/Network Technician
Byer California
San Francisco, CA
Oct 2001 to Sep 2005
PC and System Support Administrator
Clorox Services Company
Oakland, CA
1997 to 2001
IS Analyst
PG&E
San Francisco, CA
1994 to 1997
Sr. Desktop Support Analyst (contractor)
Education:
University of Central Texas Killeen
Killeen, TX
1989 to 1993
B.S in Computer Technology
Killeen, TX
1989 to 1993
B.S in Computer Technology
Skills:
Windows desktop/laptop support; technical writing; process analysis and design; junior systems administration.