Ignacio Pinilla

1003 Jones St, Berkeley, CA 94710

Consumer Goods

Nestlé Nespresso S.A. - New York, NY since Dec 2011
Team Leader (Manager)
Michael C. Fina - New York, NY Nov 2009 - Dec 2011
Contact Center Manager
Velocity Express - New York, NY Feb 2008 - Jul 2009
Manager of Customer Support
Corporate Express Jun 2005 - Jan 2008
Supervisor Customer Service / Transportation Analyst
DF King Nov 2002 - May 2005
Call Center Supervisor

Bryant University 1989 - 1993
Bachelor, Management Colegio San Ignacio

Management
Coaching
Training
Leadership
Call Centers
Call Center
Microsoft Office
Team Building
Team Leadership
Customer Service
Spanish
Customer Satisfaction
Process Improvement
Business Strategy
Operations Management
Salesforce.com
Customer Relationship Management
Analytical Skills
Business Analysis
Strategy
Strategic Planning
Customer Experience
Business Planning
Performance Management
Customer Service Management
Motivational Leadership
Critical Thinking
Problem Solving
Effective Communication
Strategic Data Analysis
People Management
Teamwork
Customer Service Operations
Sales
Forecasting
Crm
Recruiting
Logistics
New Business Development
Quality Assurance
Sourcing
Business Development
Ms Office Suite

Surfing
Rottweilers
New Technology
Animal Welfare

English
Spanish

Digital Transformation
Customer Service Leadership
Strategic Thinking
Business Analysis Foundations
Business Analysis Foundations: Competencies
Learning Salesforce