Hector E Torres

20110184870, Jul 28, 2011

Apr 5, 2011

13/080632

Mark Angel - Sunnyvale CA, US
Rob Arsenault - Bedford NH, US
Kannan Chellappa - Sunnyvale CA, US
Max Copperman - Sunnyvale CA, US
Kendall Herrick - Bedford NH, US
Randall McRee - Sunnyvale CA, US
Hector Torres - Bedford NH, US

KANA SOFTWARE, INC. - Sunnyvale CA

G06Q 10/00
G06F 3/048
G06F 17/30

705301, 715771, 707741, 707758, 707E17049, 707E17014

A method for user interface workflow composition includes defining a form of different fields, at least one of the fields in the form referencing a business object providing access to data in an external data source that is different than at least one other data source for a correspondingly different one of the fields. A set of references to both human steps and automated steps of a workflow is loaded such, each human step referencing a corresponding user interface and each human step and automated step individually including contextual data. A human step is generated for the defined form and loading into the module. Graphical elements, each representative of a selected human or automated step, are visually placed into a canvas along with an individual graphical element representative of the defined form. Transitions are defined between the human and automated steps represented by corresponding graphical elements setting forth a user interface workflow. Finally, computer readable instructions are generated for the user interface workflow.