Resumes
Resumes
Heather Theriault
View pageLocation:
Chicago, IL
Industry:
Financial Services
Work:
Wells Fargo - Charlotte, NC since Sep 2012
Consultant - Call Center Data Modeling
Liberty Mutual Dec 2005 - Aug 2012
Business Analyst II
JPMorgan Chase May 2001 - Sep 2005
Sr MIS Analyst
JPMorgan Chase Jan 1999 - May 2001
MIS Analyst
JPMorgan Chase Dec 1997 - Jan 1999
Operations Analyst
Consultant - Call Center Data Modeling
Liberty Mutual Dec 2005 - Aug 2012
Business Analyst II
JPMorgan Chase May 2001 - Sep 2005
Sr MIS Analyst
JPMorgan Chase Jan 1999 - May 2001
MIS Analyst
JPMorgan Chase Dec 1997 - Jan 1999
Operations Analyst
Skills:
Call Center
Process Improvement
Avaya
Access
Microsoft Excel
Data Analysis
Database Design
Iex Total View
Ivr
Workforce Management
Call Centers
Software Documentation
Business Analysis
Analysis
Databases
Management
Vendor Management
Requirements Gathering
Project Management
Visio
Data Warehousing
Business Requirements
Business Process Improvement
Analytics
Sdlc
Training
Sql
Sharepoint
Enterprise Software
Business Process
Business Intelligence
Integration
Business Objects
Crm
Quality Assurance
Insurance
Project Planning
Ms Project
Telephony
Customer Experience
Analytical Skills
Microsoft Access
Contact Centers
Strategic Planning
Workfront
Data Governance
Board Governance
Process Improvement
Avaya
Access
Microsoft Excel
Data Analysis
Database Design
Iex Total View
Ivr
Workforce Management
Call Centers
Software Documentation
Business Analysis
Analysis
Databases
Management
Vendor Management
Requirements Gathering
Project Management
Visio
Data Warehousing
Business Requirements
Business Process Improvement
Analytics
Sdlc
Training
Sql
Sharepoint
Enterprise Software
Business Process
Business Intelligence
Integration
Business Objects
Crm
Quality Assurance
Insurance
Project Planning
Ms Project
Telephony
Customer Experience
Analytical Skills
Microsoft Access
Contact Centers
Strategic Planning
Workfront
Data Governance
Board Governance
Heather Theriault
View pageLocation:
Charlotte, North Carolina Area
Industry:
Consumer Services
Heather Theriault Pineville, NC
View pageWork:
APEX SYSTEMS INC
Charlotte, NC
Sep 2012 to Dec 2013
Business Analyst
LIBERTY MUTUAL INSURANCE, Personal Markets
Charlotte, NC
Dec 2005 to Aug 2012
Business Analyst II
JPMORGAN CHASE
Tampa, FL
May 2001 to Sep 2005
Business Analyst II, Network Management MIS
JPMORGAN CHASE
Tampa, FL
Jan 1999 to May 2001
MIS Reporting Analyst, Resource Management MIS
JPMORGAN CHASE
Tampa, FL
Jan 1998 to Jan 1999
Operations Analyst, Resource Management
JPMORGAN CHASE
Tampa, FL
Nov 1993 to Jan 1998
Account Supervisor / Representative
Charlotte, NC
Sep 2012 to Dec 2013
Business Analyst
LIBERTY MUTUAL INSURANCE, Personal Markets
Charlotte, NC
Dec 2005 to Aug 2012
Business Analyst II
JPMORGAN CHASE
Tampa, FL
May 2001 to Sep 2005
Business Analyst II, Network Management MIS
JPMORGAN CHASE
Tampa, FL
Jan 1999 to May 2001
MIS Reporting Analyst, Resource Management MIS
JPMORGAN CHASE
Tampa, FL
Jan 1998 to Jan 1999
Operations Analyst, Resource Management
JPMORGAN CHASE
Tampa, FL
Nov 1993 to Jan 1998
Account Supervisor / Representative
Education:
Strayer University
Charlotte, NC
2009 to 2016
BS in Information Systems Database Administration / Maintenance
University of South Florida
Tampa, FL
Sep 2001
Hillsborough Community College
Tampa, FL
1987 to 1989
Computer Information Systems for Business
Charlotte, NC
2009 to 2016
BS in Information Systems Database Administration / Maintenance
University of South Florida
Tampa, FL
Sep 2001
Hillsborough Community College
Tampa, FL
1987 to 1989
Computer Information Systems for Business
Skills:
*APPLICATIONS: Microsoft Office Suite (MS Access, MS Excel, MS Word, etc.), Business Objects (v8). *TOOLS: Avaya CentreVu Supervisor, TotalView IEX WFM (up to v4.6), ETL & OLAP functions as well as building forms/reports/dashboards using Merced Systems Performance Suite (up to v3.8 - now part of NICE Systems). *LANGUAGES: SQL (beginner/intermediate), SAS (beginner), Visual Basic (intermediate).