Heather L Atwater

120 Bowling St southwest, Cedar Rapids, IA 52404

Publishing

Sedgwick
Leave of Absence Coordinator
Gazette Communications
Sales Coordinator
Pearson Jan 2010 - Mar 2014
Call Center Manager
Pearson Jan 2008 - Dec 2009
Call Center Supervisor
Pearson Jul 2005 - Dec 2007
Testing Coordinator

Mount Mercy University 1988 - 1996
Bachelors, Business Administration, Business Management, Management, Marketing, Business Riceville High School 1987 - 1991

Training
Customer Service
Team Building
Call Centers
Customer Satisfaction
Management
Customer Retention
Lead Generation
Leadership
Process Improvement
Team Leadership
Business Process Improvement
Project Management
Account Management
Communication
Microsoft Excel
Cross Functional Team Leadership
Coaching
Microsoft Word
Telephone Skills
Telecommunications
Customer Experience
Program Management
Interpersonal Communication Abilities
Organization
Customer Oriented
Volunteering
Close Attention To Detail

Social Services
Children
Civil Rights and Social Action
Education
Environment
Poverty Alleviation
Arts and Culture
Health

Cedar Rapids, IA

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