Gurdeep Singh Basra

1423 Myrtle Oaks Trl, Oviedo, FL

Information Technology And Services

Oracle
Director, Fusion Saas Applications Technology Support
Oracle Jul 2009 - Dec 2017
Director, Crm Customer Success and Product Support
Oracle Mar 2006 - Jul 2009
Senior Manager  Product Support, Crm, Oracle Business and Analytics
Oracle Oct 2000 - Feb 2006
Manager, Siebel Crm and Business Product Support | Senior Support Engineer | Technical Support Engineer
Amerisource Consulting Jun 1998 - Jun 2000
Systems Programmer Analyst | Technical Consultant

Mit Sloan School of Management 2010 - 2011
Institute For Technology and Management 1996 - 1998
University of Mumbai
Bachelor of Engineering, Bachelors, Civil Engineering Central School
Project Management Institute
Southern New Hampshire University
Master of Business Administration, Master of Science, Masters

Crm
Enterprise Software
Siebel
Infrastructure As A Service
Saas
Cloud Computing
Business Intelligence
Process Improvement
Management
Software Project Management
Enterprise Architecture
Databases
Unix
Oracle
Project Management
Solution Architecture
Team Leadership
Program Management
Sdlc
Business Analysis
Product Management
Agile Methodologies
Leadership
It Management
Information Technology
Requirements Gathering
Scrum
Software Development
Salesforce.com
Business Process Improvement
Team Management
Technical Support
Cross Functional Team Leadership
Data Warehousing
Pmp
Business Process
Itil
It Strategy
Pmo
Erp
It Service Management
Analytics
Disaster Recovery
Integration
Requirements Analysis
Soa
Pre Sales
Vendor Management
Professional Services
Sql
Agile Project Management

English
Hindi
Punjabi

Itil V3 Certified: It Service Management Certification
Project Management Professional (Pmp)
Csm: Certified Support Manager
Cloud Computing Foundation Certificate
Professional Scrum Master 1 (Psm1)
Itil Certified: It Service Management Certification
Information Technology Infrastructure Library
Project Management Institute
Service Strategies