Inventors:
Carline Smith - Roanoke TX, US
Gretchen Liles - Euless TX, US
Susan Lawrence - Grapevine TX, US
Assignee:
American Airlines, Inc. - Fort Worth TX
International Classification:
H04M 1/64
H04M 15/00
H04M 15/06
H04M 3/42
US Classification:
37914215, 379 8822, 37912701, 37920101, 37920102, 37920103, 37920104, 37920105
Abstract:
Methods of processing a call initiated by a caller and received by a call processing system wherein, in at least one embodiment, information specific to the caller's identity is obtained, at least one message is selected automatically and based on the obtained information, and the at least one message is automatically presented to the caller, among other aspects. The obtained information upon which the at least one message is automatically selected may also be automatically obtained. Such automatically obtained information may also be obtained based on or employ previously obtained information, including previously obtained information that was also automatically obtained.