Donna G Smith

Khol's

Aug 2011 to 2000
Cashier
Follett Higher Learning
Winston-Salem, NC
Aug 2008 to Nov 2013
Cashier
NCO
Greensboro, NC
Jul 2006 to May 2008
Customer Service Representative
Aramark Uniforms
Greensboro, NC
Mar 2005 to Jul 2006
Order Puller
Griffin Staffing Services
Greensboro, NC
May 1998 to Dec 2004
Staffing Specialist
Green Ford
Greensboro, NC
Feb 1996 to Mar 1998
Credit Manager/Receptionist

American Express
Greensboro, NC
Feb 1991 to Aug 2011
Customer Service Recovery Team/Fraud Analyst
Ingles Supermarket Inc

Sep 1987 to Oct 1990
Cashier/Assistant Bookkeeper

Forsyth Tech Community College
Winston-Salem, NC
2012
Certificate in Medical Office 2 - Medical Billing
Forsyth Tech Community College
Winston-Salem, NC
2012
Certificate in Electronic Medical Records
Forsyth Tech Community College
Winston-Salem, NC
2012
Certificate in Medical Office 1 - Medical Terminology & Medical Coding
Piper High School
City of Sunrise, FL

Dependable, Hardworking, Easily creates rapport with customers, Works well in a team or alone, Strong communication skills, Ability to multitask, Attention to detail, Knowledge of Windows, Microsoft Word, Excel, Outlook, 10-key, Medical Terminology & Coding, Medical Billing, ICD-9 & ICD-10, and EMR.

Membership Rewards
Plantation, FL
Sep 1995 to May 2000
Card member
Membership Rewards
Plantation, FL
Mar 1995 to Sep 1995
Customer Service Analyst
American Express TRS
Greensboro, NC
Jun 1993 to Mar 1995
Telephone Service Center Representative
Membership Rewards
Plantation, FL
Oct 1992 to Jun 1993
Customer Service disputes
Membership Rewards
Plantation, FL
Mar 1992 to Oct 1992
Telephone Service Center Representative
American Express TRS Co., Inc
New York, NY
Mar 1985 to Mar 1992
Telephone Service Center Representative
American Express TRS
New York, NY
Aug 1980 to Mar 1985
Card Issuance Analyst
American Express TRS
New York, NY
Sep 1979 to Aug 1980
CRT Operator

Miami Dade College
Miami, FL
Aug 2006 to 2000
Travel Industry Management in Customer Service
Albert Einstein College of Medicine Bronx
Bronx, NY
Oct 1991
Certificate
Albert Einstein College of Medicine Bronx
Bronx, NY
May 1991
Certificate
Kingsborough Community College
Brooklyn, NY
Jun 1980
Broadcasting
City As School
Brooklyn, NY
Jan 1977
Diploma

Baton Rouge Primary Care
Baton Rouge, LA
Jul 2012 to Jan 2014
Medical Assistant
Louisiana CNI
Baton Rouge, LA
Apr 2010 to Apr 2011
Residential Assistant
EBR Animal Control Center
Baton Rouge, LA
Jun 2009 to Jul 2009
Clerical Specialist
Convergys
Baton Rouge, LA
Dec 2008 to Jan 2009
Customer Service Representative
Wal-Mart
Baker, LA
Aug 2008 to Nov 2008
Sales Associate

Med Vance Institute of Baton Rouge
Baton Rouge, LA
Nov 2011
Medical Asst
Rehoboth Medical Institute
Lilburn, GA
Mar 2006
Medical
West Jefferson High School
Harvey, LA
May 2004
High School Diploma

Lowe's Home Improvement
Mount Airy, NC
Mar 2012 to Jun 2013
Customer Service Representative/Cashier
Fastlink Communications Inc.
Mount Airy, NC
Jan 2010 to Sep 2010
Secretary
GMAC Insurance Inc.
Winston-Salem, NC
May 1996 to Jan 2010
Auto Insurance Sales Rep at time of leaving

71st HIgh School
Fayetteville, NC
1970 to 1975
High School Diploma in business

Customer service in banking, finance, insurance and retail.

American Express
Greensboro, NC
Feb 1991 to Aug 2011
Fraud Analyst/Service Recovery Team
Ingles Supermarket Inc
Cumming, GA
Sep 1987 to Oct 1990
Bookkeeper
Publix Supermarket
Lakeland, FL
Jun 1977 to Apr 1984
Bookkeeper

Forsyth Tech Community College
Winston-Salem, NC
2012
Certificate in Medical Office I & II, EMR
Piper High School
City of Sunrise, FL
1974 to 1977
High School

I am dependable, hardworking, and have strong written/verbal communication skills with the ability to multitask. I can easily create rapport with customers and work well in a team or alone. I also have knowledge of Microsoft Word and Excel. Knowledge of ICD-9 and ICD-10 codes, medical terminology and EMR systems.

Follett Higher Learning

Aug 2008 to 2000
Cashier
Kohl's Department Store

Cashier
Kohl's Department Store
Greensboro, NC
Jul 2006 to May 2008
Customer Service Representative
Aramark Uniforms
Greensboro, NC
Mar 2005 to Jul 2006
Order Puller
Griffin Staffing Services
Greensboro, NC
May 1998 to Dec 2004
Staffing Specialist
Green Ford
Greensboro, NC
Feb 1996 to Mar 1998
Credit Manager/Receptionist

Forsyth Technical College
Salem, NC
Nov 2009 to May 2010
Medical Office I
Bennett College
Greensboro, NC
Aug 1978 to May 1980
Special Education

Pentagroup Financial, LLC
Houston, TX
2009 to 2010
Collections Agent/Customer Service Representative
UNITED RECOVERY SYSTEMS, LP
Houston, TX
2008 to 2009
Collections Agent
Prime Communications for AT&T
Houston, TX
2007 to 2008
Customer Service Representative/Collections Manager

The Naitonal Enviromental Trainers
Housotn, TX
Jan 2006 to Jan 2006
Hazardous Waste Operations and Emergency Response in Enviromental
Sidney N. Collier Louisiana Technical College
New Orleans, LA
Jan 2000 to Jan 2000
Shipfitting